Chipotle Sugarloaf Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Mixed reviews on food quality; some customers enjoyed flavorful meals while others reported issues like excessive salt and incorrect orders.
Customer Service
Customer service experiences vary widely; some staff are praised for friendliness and efficiency, while others are criticized for rudeness and unprofessional behavior.
Cleanliness
The cleanliness of the restaurant is noted positively by many, but some customers reported unsanitary conditions.
Portion Sizes
Concerns about portion sizes have been raised, with several customers feeling that they received less food than expected for the price.
MM
Mariah McDaniel
Dec 28, 2025
1.0
Order chipotle. Received the correct bag with babe and order on it but the order inside was not the right one and there was plastic in my food. Very disappointing
VB
Vanessa Balbuena
Dec 26, 2025
1.0
The food was extremely salty, I couldn’t even eat it. Had to throw the whole bowl away
SG
Shelby Gonzalez
Nov 26, 2025
1.0
The lady cross contaminated the rice and salad . She accidentally put brown rice on a salad and then proceeded to DUMP the brown back in the container. I was astounded so I did not get brown rice.
DM
Destiny Morrell
Nov 25, 2025
5.0
This place is amazing the best chipotle in the area food is always amazing the employees are always nice and great portion sizes
DL
Derek Liu
Nov 18, 2025
5.0
I love this chipotle, unlike the one at Duluth highway they are always very clean and not stingy with the food. I’ve been to the Duluth highway location and the staff there are always extremely rude and stingy. This chipotle always has friendly staff, clean tables and a very generous portion. This store seems to understand that repeat customers are worth more in the long run then saving a couple cents on food once. Will definitely be returning and also recommend all my friends to go to this one instead of Duluth highway location.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill at Sugarloaf Crossing?
The address is 4885 Sugarloaf Pkwy, Gwinnett, Lawrenceville, GA 30044, US.
What are the usual opening hours for Chipotle Mexican Grill at Sugarloaf Crossing?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Sugarloaf Crossing offer pickup or delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order online from Chipotle Sugarloaf Crossing?
Yes, you can order online via their website at https://order.chipotle.com/ or using the Chipotle app.
What type of food does Chipotle Mexican Grill at Sugarloaf Crossing serve?
They serve Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How can I contact Chipotle Mexican Grill at Sugarloaf Crossing?
You can phone them at +1 678-985-1012 or email at GA.3289.Sugarloaf@chipotle.com.
Which nearby restaurants can I visit along with Chipotle at Sugarloaf Crossing?
Nearby restaurants include Panera Bread, Yeero Village, Arby's, Taco Bell, McDonald's, Jimmy John's, Wendy's, and J Buffalo Wings.
Is there a convenience store near Chipotle Mexican Grill at Sugarloaf Crossing?
Yes, QuikTrip convenience store is located nearby, convenient for quick stops before or after dining.
What other types of shops and services are close to Chipotle at Sugarloaf Crossing?
You can find beauty salons like Josefbarber24, florists such as Fashion Mojos, self storage facilities like Life Storage and Extra Space Storage, and fitness or personal care like Sei Bello plastic surgeon and Contour Shave Club.
Does Chipotle at Sugarloaf Crossing support any customer reward programs?
Yes, by signing up for Chipotle Rewards customers can get exclusive offers and earn free food.