Chipotle Sugarloaf Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers praised the cleanliness of the restaurant, noting that it was well-maintained and organized.
Customer Service
Feedback on customer service was mixed; while some employees were described as friendly and attentive, others were reported to be rude and unprofessional.
Food Quality
The food quality received positive remarks for being fresh and flavorful, although there were complaints about portion sizes and incorrect orders.
Efficiency
Customers appreciated the quick service and efficient operation, with many noting that their orders were prepared promptly.
Negative Experiences
Several reviews highlighted negative experiences, including issues with staff attitudes, incorrect orders, and instances of food poisoning.
DL
Derek Liu
6 days ago
5.0
I love this chipotle, unlike the one at Duluth highway they are always very clean and not stingy with the food. I’ve been to the Duluth highway location and the staff there are always extremely rude and stingy. This chipotle always has friendly staff, clean tables and a very generous portion. This store seems to understand that repeat customers are worth more in the long run then saving a couple cents on food once. Will definitely be returning and also recommend all my friends to go to this one instead of Duluth highway location.
TN
Trey Neely
Nov 4, 2025
5.0
This SPECIFIC Chipotle is the best one I've ever been in. I want to love all Chipotles the same, but the truth is, some are cleaner than others. The staff managing this one are always friendly, and always CLEANING. The line is clean, the tables are clean, and everything just looks better. I swear the food tastes better when it's prepared in a clean environment. Also, it operates very efficiently. They keep the line moving and there's never a wait. If I want Chipotle and I'm within 10 miles of this specific one - I'm making the drive past other Chipotles to get there.
AD
A D
Nov 1, 2025
5.0
Great non sat-fat-oil option
GH
Glen Hudson
Oct 29, 2025
5.0
Great for a quick lunch
MD
Mia Dowlatkhah
Oct 17, 2025
5.0
The food was so good, Erin was so kind and patient with my complicated order. best chipotle I’ve had in a while, this is my new favorite location!
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill at Sugarloaf Crossing?
The address is 4885 Sugarloaf Pkwy, Gwinnett, Lawrenceville, GA 30044, US.
What are the usual opening hours for Chipotle Mexican Grill at Sugarloaf Crossing?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Sugarloaf Crossing offer pickup or delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order online from Chipotle Sugarloaf Crossing?
Yes, you can order online via their website at https://order.chipotle.com/ or using the Chipotle app.
What type of food does Chipotle Mexican Grill at Sugarloaf Crossing serve?
They serve Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How can I contact Chipotle Mexican Grill at Sugarloaf Crossing?
You can phone them at +1 678-985-1012 or email at GA.3289.Sugarloaf@chipotle.com.
Which nearby restaurants can I visit along with Chipotle at Sugarloaf Crossing?
Nearby restaurants include Panera Bread, Yeero Village, Arby's, Taco Bell, McDonald's, Jimmy John's, Wendy's, and J Buffalo Wings.
Is there a convenience store near Chipotle Mexican Grill at Sugarloaf Crossing?
Yes, QuikTrip convenience store is located nearby, convenient for quick stops before or after dining.
What other types of shops and services are close to Chipotle at Sugarloaf Crossing?
You can find beauty salons like Josefbarber24, florists such as Fashion Mojos, self storage facilities like Life Storage and Extra Space Storage, and fitness or personal care like Sei Bello plastic surgeon and Contour Shave Club.
Does Chipotle at Sugarloaf Crossing support any customer reward programs?
Yes, by signing up for Chipotle Rewards customers can get exclusive offers and earn free food.