Dunkin'

Reviews

• KR

  Kris Ruth

  1 day ago
  1.0
  If I could give this location 0 stars, I would! I went to this location yesterday, 4/10/2026, around 11:40a/12pish. I ordered a hot matcha green tea latte with oat milk; a guy took my order. When I get to the window, I paid with the guy who took my order. He then walks to the back. A lady with a Hijab then appears in the window. As the window is open, she takes a white napkin and wipes her nose twice, then folds the napkin and wipes her mouth. Then the lady who was making my drink walks over to the lady with the Hijab and gives the lady with the Hijab my drink. That lady then attempts to give me my drink. I immediately told her I didn't want it because she just got done wiping/blowing her nose and did not wash her hands. I asked her politely to have it remade. This is when she unprofessionally and loudly said, "OH MY GOD!" She then turns around and walks over to the area where the other lady was making drinks and started talking in her language, clearly about me and clearly with an attitude. I am NOT one of them! WIPING YOUR NOSE and then handling customer's food items without washing your hands is not only how germs spread, IT IS UNSANITARY. It is egregious how people expect you to go for anything now days. Then you have the audacity to be rude and cop an attitude with me!? Clearly common sense is not common any more. I intently watched the lady with the Hijab sit the infected cup down as I watched the other lady remake my drink, which ended up being nasty by the way. It clearly was not made with love. When my drink was finished being remade they both walked over to me to give me the new one. Being upset at this point, I let them both know I will not be back to this location and told her how she was unsanitary and crazy to think I should accept any ol' thing. I drove off and they will never be getting my money again. This is why I barely eat/drink out. People are nasty and try to make you feel like you are inconveniencing them when you don't go for the nonsense/ nastiness. PSA: If you are not good with customer service and or cleanliness, please do not be in a customer facing job and or hospitality, PERIOD!
• BK

  Burr Kirchhoff

  1 day ago
  5.0
  WOW the lady who took my order in the drive thru was SO sweet and amazing! Made my day! Give her a raise
• EH

  Elizabeth Hernandez

  Apr 3, 2026
  1.0
  Customer service bad experience, bad service not enough donuts selection Very bad additude the 2 lady’s working night shift 4/3 DO NOT RECOMMEND COMING TO THIS DUNKIN made my drink incorrect
• EG

  Ebony Greene

  Mar 8, 2026
  1.0
  These have got to be the rudest people I’ve ever encountered. It’s 11:20AM on a Sunday, there’s a white man sitting in the lobby but the doors are locked. I’m standing outside with a crowd of ppl and the cashiers won’t even acknowledge us. After about 10 minutes and a crowd at the door, a man comes to the door but would not let me in. Instead spoke to someone behind me and asked did they have an online order. They answered no but he told her she came come in though I’m standing right in front of him. I then asked if I can come in, as he put on gloves he said one moment. He then explain to the other ppl that 5 ppl called in today which is why they locked the doors but only let one person in. I’m waiting for the U-Haul to open across the street and it’s raining. If I could, wait elsewhere I would.
• AO

  Annabel Obas

  Feb 28, 2026
  1.0
  Purchased a drink from this lawrenceville/buford location. And they were disorganized and put more ice when I asked for less ice in my drink. Will stick to my 3 local Dunkin’s near home & close to my job. And won’t come back to this location here in the Lawrenceville/buford area again!