Five Guys

Reviews

• JT

  Jody Traylor

  Apr 4, 2026
  1.0
  Im sad. This has never been an outstanding location but today’s visit was disappointing. I placed order on app or I would have canceled upon arrival and seeing the attached pic as I walked in. The front door was coated in fingerprints like it’s been a long time since it’s been clean. Which leads a person to believe other things aren’t clean. Trash overflowing and all over parking lot. Big pile of ketchup on condiment counter. I prayed my food with ok. It wasn’t. Fries were soggy and my bun had hard edges like it was old. Ugh. Need better or any management.
• PC

  Phil Cannizzaro

  Mar 13, 2026
  5.0
  Just great burgers and fries. Friendly staff.
• ER

  Erika Rawls

  Mar 13, 2026
  5.0
  Great customer service and sense of humor
• ST

  Sarah Tyrlick

  Mar 7, 2026
  5.0
  Trinity took our order and she was wonderful - made the experience so easy. She greeted us as we walked in (even with a full restaurant). We did not get a receipt due to a system issue so we can’t officially fill out a survey but Trinity really made this a stand out experience for us and if management is seeing this - this 5 star review is a compliment to the way she treated us.
• AM

  Amira M

  Feb 7, 2026
  1.0
  Horrible and unacceptable customer service. I placed an Uber Eats order and this location completely failed to include both the fries and the milkshake; multiple items missing, not just one mistake. When I contacted the store, McKayla, the manager on duty, was dismissive, unhelpful, and noticeably unfriendly. Instead of offering any solution or accountability, she bluntly told me, “You have to go through Uber for a refund,” with no attempt to resolve the issue or provide alternatives. I was fully prepared to reorder and pay for the items, but the staff showed zero initiative, professionalism, or basic courtesy. To make matters worse, when I arrived at the store, an employee, possibly named Noah, made a flippant comment saying, “Uh-oh, there’s a problem,” which only reinforced how careless and unorganized this location is. Overall, the experience was frustrating, poorly handled, and completely unprofessional. This location lacks accountability, customer care, and competent management.

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