Panera Bread

3.7
780 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Kennesaw is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
964 Ernest W Barrett Parkway NW, Kennesaw, GA
30144, United States

Hours

Reviews

3.7
780 reviews
5 stars
359
4 stars
157
3 stars
75
2 stars
57
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty floors, tables, and bathrooms.

Food Quality

Customers expressed dissatisfaction with food quality, including missing ingredients, poorly prepared items, and stale products.

Management Concerns

Several reviews criticized management for poor leadership, lack of training for staff, and unprofessional behavior.

Mixed Experiences

While some customers enjoyed their meals and praised specific staff members, the overall sentiment leaned towards negative experiences.
  • WW
    WHD
    Jan 5, 2026
    1.0
    I’ve never seen a Panera Bread this run down. Has a single person from corporate come to this location for a visit and review? The word I would use to describe this location would be “Disgusting”. It needs to be completely renovated! The staff was kind and helpful - especially the guy with long blonde hair and black glasses. But wow! It was like eating inside at the dankest remote backwoods gas station- just image that for a Panera Bread! p.s. the sign for the WiFi is a direct reflection on just how past due this location is for a massive refresh
  • AJ
    Andrew J
    Jan 3, 2026
    2.0
    This location is incredibly run down, has poor service and lacks ingredients. Went in for a salad, soup and sandwich. The were out of lettuce, so they had to substitute for romaine. (NBD) Then they said they were out of avocado. Then they said they were out of tomatoes. So everything I tried to order needed an alternative, or just left out. I ended up changing my order to a Chicken Soup, different salad and a different sandwich. Then the COLD chicken soup didn't have any chicken in it? I got about 4 noodles and a carrot. They were also out of teas... the place just felt completely out of food. They were out of silverware, the dishes were all piling up at the trash cans, but we were the only ones there! We were there at like 3:30, well past the lunch rush and before the dinner rush. Meanwhile employees were standing there eating behind the counter, just chatting and playing on their phones etc. The bathrooms were filthy, the dining area had overflowing dishes and garbage etc. This was by far the worst Panera I've been too. I wish I would have taken photos!
  • TD
    Trina Dawson
    Dec 21, 2025
    1.0
    Red onions and blue cheese left off of the Apple Fuji salad. Tomato slices substituted for the cherry tomatoes, which made the salad soggy and no red onions on the salad. Spoke to your manager, who was unacceptably, rude and condescending. I see why there’s no one ever at this establishment. She told me that tomatoes are tomatoes, and she never apologized during the entire conversation.. it may be a good time to go ahead and shut down this restaurant, as it’s not a good representation of Panera Bread. Looking at your Google reviews, I’m not the only customer you have lost in recent months.
  • DS
    DeAngela Smith
    Dec 20, 2025
    5.0
    I ordered three broccoli and cheddar bread bowls. EVERYTHING was hot and yummy. I also ordered three "special" drinks all was DELICIOUS 😋
  • JW
    Jasmine Washington
    Dec 20, 2025
    1.0
    I ordered the Green Goddess Avocado this morning. This is how it came out. Not only was it missing items I had added and I wasn’t told anything about them missing items until I asked for remake, it looks like they played a game of hacky sack with the damn thing. I order this item ALL the time and have never gotten one where half the ingredients were hanging halfway off the bread. When I asked for it to be remade, I was told that it would more than likely STILL look like that. BET!!! ORDER FROM THIS LOCATION AT YOUR OWN RISK!!! THESE PEOPLE HERE DON’T CARE ANYTHING ABOUT SERVICE!!! There are other locations nearby. Go to one of those.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Kennesaw accept reservations?

No, Panera Bread in Kennesaw does not accept reservations.

What are the operating hours for delivery at Panera Bread Kennesaw?

Delivery is available Monday to Friday from 6:30 AM to 9:00 PM, and on Saturday and Sunday from 7:00 AM to 9:00 PM.