Five Guys

Reviews

• PC

  Phil Cannizzaro

  4 days ago
  5.0
  Just great burgers and fries. Friendly staff.
• ER

  Erika Rawls

  4 days ago
  5.0
  Great customer service and sense of humor
• ST

  Sarah Tyrlick

  Mar 7, 2026
  5.0
  Trinity took our order and she was wonderful - made the experience so easy. She greeted us as we walked in (even with a full restaurant). We did not get a receipt due to a system issue so we can’t officially fill out a survey but Trinity really made this a stand out experience for us and if management is seeing this - this 5 star review is a compliment to the way she treated us.
• AM

  Amira M

  Feb 7, 2026
  1.0
  Horrible and unacceptable customer service. I placed an Uber Eats order and this location completely failed to include both the fries and the milkshake; multiple items missing, not just one mistake. When I contacted the store, McKayla, the manager on duty, was dismissive, unhelpful, and noticeably unfriendly. Instead of offering any solution or accountability, she bluntly told me, “You have to go through Uber for a refund,” with no attempt to resolve the issue or provide alternatives. I was fully prepared to reorder and pay for the items, but the staff showed zero initiative, professionalism, or basic courtesy. To make matters worse, when I arrived at the store, an employee, possibly named Noah, made a flippant comment saying, “Uh-oh, there’s a problem,” which only reinforced how careless and unorganized this location is. Overall, the experience was frustrating, poorly handled, and completely unprofessional. This location lacks accountability, customer care, and competent management.
• LM

  Lexi Matthews

  Jan 30, 2026
  1.0
  yall i do not complain i swear i love this five guys revisited it today. the girl who took my order was sweet and nice. these boys in the kitchen tho were freaking me and my family out. they kept staring and laughing at us, while we ordered, got our drinks, sat down, and when we got our food they stopped what they were doing and watched us get the food. i was scared to eat it tbh… it felt like something wasn’t right because they legit stopped doing their job and waited for us to take a bite. we ended up not eating any of it due to being scared that something happened to our food. so we took the food with us and as we were heading out they all just started laughing again. It was really uncomfortable and tried to do a refund but couldn’t get it with customer service or any help so it was unfortunate so be cautious of what you eat and who makes it.

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