Chipotle Mexican Grill

3.2
145 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Jiles Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4194 Jiles Rd NW, Kennesaw, GA
30144, United States

Hours

Reviews

3.2
145 reviews
5 stars
72
4 stars
5
3 stars
7
2 stars
7
1 star
54

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported that the food was overly salty and inconsistent in portion sizes, with some expressing disappointment in the quality compared to other locations.

Customer Service

Customer service experiences varied widely, with some praising staff for their friendliness and efficiency, while others reported rudeness and poor attitudes from employees.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area and food preparation stations, indicating a need for better hygiene practices.

Portion Sizes

Numerous customers complained about small portion sizes and inconsistency in the amount of food served, leading to dissatisfaction with value for money.

Management

Feedback indicated a mix of positive and negative experiences with management, with some customers noting improvements under new management, while others reported ongoing issues.
  • KB
    Kris Boban
    2 days ago
    5.0
    This Chipotle location is not only awesome because it is our closest-to-home, but they are one of the best I’ve had around the country for consistency and friendly service. Highly recommend this location!
  • AM
    Ashia Moreno
    4 days ago
    5.0
    Good food every time ❤️❤️✨✨
  • JJ
    Juan Jimenez
    Nov 11, 2025
    1.0
    I went last Friday to have dinner and the food was cold , they had no napkins and there was no one at the counter to ask for. Also I saw an employee in the kitchen eating the steak he was cooking! And the chips… well it was a bunch of salt with chips actually. Worst Chipotle I’ve ever been!
  • IC
    Ian Collagan
    Nov 2, 2025
    3.0
    Similar sentiment to others. Ordered beef burrito with side tortilla chips and it was overwhelmingly salty, especially the chips. Did Chipotlane which was quick and service was fine. Food is just too salty.
  • SD
    Shaun D
    Oct 24, 2025
    2.0
    I've ordered from this location on multiple occasions and for some reason the food is extremely salty every time. It's not the same as any of the surrounding locations.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Jiles Road offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill on Jiles Road?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.