Chipotle Mexican Grill

3.9
1530 reviews
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About

Mexican Restaurant
Chipotle Ernest Barrett Parkway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
954 Ernest W Barrett Pkwy NW, Kennesaw, GA
30144, United States

Hours

Reviews

3.9
1,530 reviews
5 stars
785
4 stars
329
3 stars
144
2 stars
71
1 star
201

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with several instances of poor customer service experiences.

Food Quality

Mixed reviews on food quality; some customers enjoyed the food while others complained about blandness, incorrect orders, and stale chips.

Cleanliness

Multiple reviews highlighted issues with cleanliness in the dining area and food preparation areas.

Order Accuracy

Numerous complaints about incorrect orders and missing items, particularly with online orders.

Speed of Service

Some customers praised the fast service, while others noted delays and issues with order readiness.
  • AM
    Adrian Meijome
    2 days ago
    2.0
    Ordered ok the app but never saves me time. End up sitting there and finding out they gave my order to someone else so have to remake it all. It’s like orders have names on it and you should check peoples app. Unacceptable to me
  • BS
    Bobby S.
    Oct 15, 2025
    5.0
    Fast service
  • TL
    Tumi Lewis
    Oct 14, 2025
    5.0
    Great as always, but had to ask for fresh brown rice...you could visibility see the burned brown rice at the bottom of the pan...the server was still trying to use it for my salad! Please do Better! Thanks
  • JJ
    Justice
    Oct 12, 2025
    3.0
    The food was ok. The chips were terrible! They changed the recipe. Wayyy too salty. I used to go there just for the chips and guacamole. Couldn’t eat but a few. 😩
  • MB
    MB Blodgett
    Oct 7, 2025
    1.0
    Messed up my order and made a bowl so messy that it soaked through the bag and got all over my car seats on the drive home. Called a couple of times to get this addressed and was just flat out lied to and ignored. Just another example of these companies continuing to disconnect themselves from customer service and product quality and just delay and deny your ability to hold them accountable.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Ernest Barrett Parkway serve?

Chipotle offers customizable Mexican menu items like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 954 Ernest W Barrett Pkwy NW?

The restaurant is open daily from 10:45 AM to 11:00 PM.