Feedback on staff behavior is mixed; while some customers praised friendly service, others reported rudeness and unprofessionalism from management.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong modifications.
Food Quality
Food quality is inconsistent; while some reviews highlight great taste and freshness, others mention cold or poorly prepared items.
Cleanliness
The restaurant is generally reported as clean, with some customers noting high health scores.
Community Engagement
The business is recognized for its positive community involvement, with some customers expressing loyalty due to this aspect.
KK
Kels
Nov 13, 2025
2.0
I asked for extra toppings in my blizzard, there was one chunk, one bite! My ice cream cone was almost non existent because it was so small! Won't be back. Never had such small portions at any DQ before... wild.
TB
Taylor Burel
Oct 18, 2025
1.0
They did not flip my blizzard (as they advertise they will) then I flipped it and it fell out. They were extremely unfriendly about the whole experience. Also advertising a blizzard “they don’t sell”
JJ
Jennifer Jones
Oct 17, 2025
2.0
The only thing they had good was the vanilla ice cream alone the food was very greasy the people at the window was very rude
I think they need to bring back the tropical blizzard and that'll make everything better
RH
Robert Heras
Oct 9, 2025
1.0
Second bad experience. This time, I ordered a mint ice cream with m&m's. I get the order from the drive-thru and it's not standard mint green color. To note, it's for my wife and I don't taste mint well; tastes like vanilla to me so taste test is a poor indicator. I ask at the window, are you sure this is mint? "Yea, it's mint".
Something in my gut says it's not mint so I go around and get down and go inside real quick. I ask to confirm "This is mint with m&m, right? Nothing else?" They say "It's mint and m&m" so "Okay, thank you" and I'm on my way home.
Sure enough, I get home and my wife looks at it funny, takes one spoonful and says "this is like vanilla and a hint of mint."
Needless to say, I'm pissed and frustrated and she's disappointed. Really shitty experience.
FG
Franklin Grey
Oct 5, 2025
1.0
We have been going to this DQ location for years and love what they do for the community, but today was our last visit. This is the third visit in a row where we witnessed female managers berating the kids working there in front of customers. It shouldn’t be happening at all or behind closed doors, but the fact that it happens and happens in front of customers is inappropriate. My wife, kids, and I will not be back. I was shocked to see the manager snap on a kid for just trying to help. A few weeks ago, we saw two young kids up front working and the manager borderline screaming at them. I said something to that manager the last two times and today, a different manager was doing it too. These instances were all female managers but I didn’t get their names. If they can’t talk to people without being snippy and nagging, they shouldn't be in management positions. Looks like a problem across the board. Owners need to deal with this. The community doesn’t want to see teenagers getting yelled at by managers at an ice cream place. My wife and kids were so uncomfortable that we left. We won’t be back. It’s a shame because the owners are nice people and the food is always great but I can’t support a business ran that way.
What are the operating hours of Dairy Queen Grill & Chill?
The store is open every day from 6:00 AM. On Monday through Thursday it closes at 10:30 PM, and on Friday through Sunday it closes at 11:00 PM.
Does Dairy Queen Grill & Chill have facilities for families with children?
Yes, the location provides booster seats, high chairs, is family-friendly, welcoming to children, and has wheelchair accessibility.
Is there drive-thru service available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers drive-thru service for convenient ordering and pickup.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place orders online for pickup via their order website.
Does Dairy Queen Grill & Chill offer free Wi-Fi for customers?
Yes, free Wi-Fi is available at the location for customers.
Where is Dairy Queen Grill & Chill located?
It is located at 545 Panther Dr, Jefferson, GA 30549-5402, United States.
What nearby medical centers are close to Dairy Queen Grill & Chill?
Nearby medical centers include Piedmont Physicians of Jefferson, Piedmont Urgent Care, Athens Regional Hospital, and Northeast Georgia Physicians Group clinics.
What other dining or food options are near Dairy Queen Grill & Chill?
Nearby food options include Chill Out Frozen Yogurt, Domino's Pizza, and Auntie Anne's Clipper Travel Center Jefferson for varied tastes.
Are there any nearby places where I can manage banking or financial services near Dairy Queen Grill & Chill?
Yes, nearby financial services include Bank OZK and Mountain Valley Community Bank.