Dairy Queen Grill & Chill

4.2
1064 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
545 Panther Dr, Jefferson, GA
30549-5402, United States

Hours

Reviews

4.2
1,064 reviews
5 stars
622
4 stars
217
3 stars
108
2 stars
40
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service, others reported rudeness and unprofessionalism from management.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Food quality is inconsistent; while some reviews highlight great taste and freshness, others mention cold or poorly prepared items.

Cleanliness

The restaurant is generally reported as clean, with some customers noting high health scores.

Community Engagement

The business is recognized for its positive community involvement, with some customers expressing loyalty due to this aspect.
  • KK
    Kels
    Nov 13, 2025
    2.0
    I asked for extra toppings in my blizzard, there was one chunk, one bite! My ice cream cone was almost non existent because it was so small! Won't be back. Never had such small portions at any DQ before... wild.
  • TB
    Taylor Burel
    Oct 18, 2025
    1.0
    They did not flip my blizzard (as they advertise they will) then I flipped it and it fell out. They were extremely unfriendly about the whole experience. Also advertising a blizzard “they don’t sell”
  • JJ
    Jennifer Jones
    Oct 17, 2025
    2.0
    The only thing they had good was the vanilla ice cream alone the food was very greasy the people at the window was very rude I think they need to bring back the tropical blizzard and that'll make everything better
  • RH
    Robert Heras
    Oct 9, 2025
    1.0
    Second bad experience. This time, I ordered a mint ice cream with m&m's. I get the order from the drive-thru and it's not standard mint green color. To note, it's for my wife and I don't taste mint well; tastes like vanilla to me so taste test is a poor indicator. I ask at the window, are you sure this is mint? "Yea, it's mint". Something in my gut says it's not mint so I go around and get down and go inside real quick. I ask to confirm "This is mint with m&m, right? Nothing else?" They say "It's mint and m&m" so "Okay, thank you" and I'm on my way home. Sure enough, I get home and my wife looks at it funny, takes one spoonful and says "this is like vanilla and a hint of mint." Needless to say, I'm pissed and frustrated and she's disappointed. Really shitty experience.
  • FG
    Franklin Grey
    Oct 5, 2025
    1.0
    We have been going to this DQ location for years and love what they do for the community, but today was our last visit. This is the third visit in a row where we witnessed female managers berating the kids working there in front of customers. It shouldn’t be happening at all or behind closed doors, but the fact that it happens and happens in front of customers is inappropriate. My wife, kids, and I will not be back. I was shocked to see the manager snap on a kid for just trying to help. A few weeks ago, we saw two young kids up front working and the manager borderline screaming at them. I said something to that manager the last two times and today, a different manager was doing it too. These instances were all female managers but I didn’t get their names. If they can’t talk to people without being snippy and nagging, they shouldn't be in management positions. Looks like a problem across the board. Owners need to deal with this. The community doesn’t want to see teenagers getting yelled at by managers at an ice cream place. My wife and kids were so uncomfortable that we left. We won’t be back. It’s a shame because the owners are nice people and the food is always great but I can’t support a business ran that way.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill?

The store is open every day from 6:00 AM. On Monday through Thursday it closes at 10:30 PM, and on Friday through Sunday it closes at 11:00 PM.