Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Hiram Jimmy Lee Smith Pkwy. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
2.4
422 reviews
5 stars
100
4 stars
37
3 stars
27
2 stars
40
1 star
218
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and poor customer service experiences.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or improperly prepared items.
Order Accuracy
Numerous customers experienced problems with incorrect or incomplete orders, leading to dissatisfaction.
Management Concerns
Several reviews pointed out ineffective management and lack of proper staffing, contributing to the overall negative experience.
Positive Staff Interactions
Despite the issues, some customers praised individual staff members for their helpfulness and good service.
- ZHZack HollinsDec 25, 20251.0Ordered online for pickup, waited 40 minutes, then was told they were closed and order was cancelled
- AJAllisa JonesDec 13, 20251.0Doesn’t allow you to give zero stars. But do not I mean DO NOT EAT HERE. Hair! Someone’s HAIR was in my food. I was offered a refund. Never asked for it. And the dummy DM Priscilla calls my phone and NEVER apologizes just keeps repeating she can’t give a refund. It’s apparent I had the $55 to pay for food and tip the delivery driver don’t want no refund. I wanted a sorry dummy. They are rude and have no respect for customers. Worst wing stop ever. I have locs. My hair doesn’t fall out. Like I said I never wanted a refund dummy!!!
- AHAsh HavaDec 10, 20251.0I ordered some wings, fries and veggie sticks via Uber. The fries were fine same for the veggies. The wings were overcooked, dry, and borderline inedible. Whoever working the fryer is either inexperienced or just doesn’t give a damn. I should’ve been concerned when my order showed up so quickly. It’s because no one else is ordering food from there. Apparently, I’m the one not in the know.
- CMc MdNov 23, 20251.0Definitely not satisfied spent $50 for two meals both arrived with burnt fries and mediocre wings
- GCgray cardenNov 16, 20251.0The food was cold and there was so much sauce in my tray it leaked all over the bag fries and me whenever we pulled it out. On top of that not a single napkin in the bag. Whatever. I can get over that. Only to find we also didn’t get a single fork for our order either. My wings were somehow dry while sitting in a puddle of sauce? And I had no fork to eat with, and no napkins to wipe my hands off on after. Dont go here, just go to chilis instead.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the main menu offerings at Wingstop Hiram Jimmy Lee Smith Pkwy?
Wingstop Hiram offers classic and boneless wings, tenders, hand-cut seasoned fries, Cajun Fried Corn, and Buffalo Ranch Fries, with over 11 iconic flavors including Lemon Pepper and Original Hot.
Where is Wingstop Hiram Jimmy Lee Smith Pkwy located?
Wingstop is located at 5077 Jimmy Lee Smith Parkway Suite 113, Hiram, GA 30141, United States.
What are the operating hours for Wingstop Hiram's dine-in and pickup services?
The restaurant and pickup services are open from 10:30 AM to midnight Monday through Thursday and Sunday, and extended to 1:00 AM on Fridays and Saturdays.
Does Wingstop Hiram offer delivery services?
Yes, Wingstop Hiram offers delivery, including same-day and no-contact delivery options, available daily from 10:30 AM to midnight (1:00 AM on Friday and Saturday).
Can I order Wingstop Hiram wings through an app?
Yes, you can order via the Wingstop app available for iOS and Android, or through their website for pickup or delivery.
Is there a drive-through at Wingstop Hiram?
No, Wingstop Hiram does not have a drive-through service; it is closed all days for drive-through hours.
What payment methods does Wingstop Hiram accept?
Wingstop accepts American Express, Discover, Mastercard, and Visa credit cards.
What nearby places can I visit before or after dining at Wingstop Hiram?
Nearby you can visit Ambassador Barbershop for grooming, Smoothie King for healthy smoothies, and Golden Krust for Jamaican cuisine, offering various options to complement your visit.
Are there other dining options close to Wingstop Hiram?
Yes, nearby restaurants include Bangkok Cabin Thai Street Food for Thai cuisine, Cheeseburger Bobby's for burgers, and Jim 'N Nick's Bar-B-Q for barbecue and southern flavors.
What services can I find near Wingstop Hiram for personal care and shopping?
Close to Wingstop are SatinDollzz Salon and JCPenney Salon for hair and beauty services, as well as Best Buy and Mattress Firm for electronics and furniture shopping.