McDonald's

3.6
2133 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4286 Jimmy Lee Smith Pky, Hiram, GA
30141, United States

Hours

Reviews

3.6
2,133 reviews
5 stars
786
4 stars
450
3 stars
408
2 stars
151
1 star
338

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the quality of their meals.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, or food not prepared as requested.

Positive Experiences

Some customers praised the friendly service and noted that their orders were correct and food was hot, indicating that experiences can vary.
  • TW
    Tasha Wheeling
    Dec 20, 2025
    1.0
    I had to wait 40 minutes for a mobile order.. it was just ONE mcgriddle. 10 of those minutes were waiting for a single employee to check on me at the counter. They all looked at me and didn't say a word. Do not come here, the service sucks!
  • AB
    Ange Bartlett
    Dec 11, 2025
    2.0
    This is the second time I’ve been given a regular sugar drink. I have diabetes and the last two times I’ve been given regular sugar instead of the sugar free vanilla or Coke Zero. This is dangerous!!!!! Pay attention before you severely injure somebody. I’m pregnant so it’s not only hurting me it’s hurting my baby. DO BETTER!!!!!
  • JG
    Julie Gabler
    Dec 10, 2025
    1.0
    came in before any kind of lunch rush at 11:20am on a Wednesday and there's ONE other table here who already has their food and its otherwise empty. also, no crazy amount of drive thru traffic either. So why does it take 20 MINUTES to get my food? my food didn't come out til 11:40. if this were a one time occurrence, I wouldn't even leave a bad review, but this is a common issue at this location.
  • JR
    Jonathan Richardson
    Dec 10, 2025
    1.0
    Went for late night/early morning food at 3:30am sat at the drive through for about 10 mins with no one acknowledging me, mind you it says 24 hours I drove around to the window and the lady told me that they were closed and close every day for a break before breakfast starts for a few hours! If it says 24 hours it should be 24 hours not this crap!
  • SH
    Shar Hudson
    Dec 6, 2025
    1.0
    Came to this McDonald’s tonight for my 2 daughters and decided to get something for myself as well. I don’t usually eat McDonald’s, but decided to give it a shot. We went through the drive thru. We ordered 2 chicken nugget meals, and a 2 cheeseburger meal with only ketchup and cheese. They gave us one bag and shoved everything in it, with fries on top, i quickly glanced in the bag and was assure everything was in it, after asking twice. We got home and there was only one box of chicken nuggets and one cheeseburger with ketchup and mustard on it. I tried calling the store 5 times with no answer. Very disappointed. It takes just a few moments to ensure you’re placing customers food in bags correctly. I’m saying this from experience working at both McDonald’s and Burger King in high school. We ended with Wendy’s because of the disruption. A waste of 30.00

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Hiram, GA?

McDonald's is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the McDonald's in Hiram has a drive-thru open 24/7 every day.