Customers frequently reported long wait times for their orders, with many expressing frustration over delays.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of attentiveness.
Food Quality
While some customers praised the food, others noted issues with incorrect orders and insufficient portion sizes.
Cleanliness
Several reviews mentioned cleanliness issues, including unsanitary conditions and unprofessional behavior from staff.
RD
Ro D
Dec 31, 2025
1.0
Completely dropped the ball. Put in my order and it never arrived. Called store and was told delivery was on it's way. It never arrived. That's not good for business
GR
Gemma Reese
Dec 4, 2025
1.0
Why does it take 30 minutes to make a sandwich?
Ordered a regular tuna, asked for a ton of onions and received maybe 3 pieces. The staff at least was nice at the register. While I only had a glimpse (30 minutes) of their business and don’t know what goes on behind the scene, I could see they clearly only had one person making the food despite having 3 or so associates stand around and do nothing. There was only one person waiting ahead of me so no reason why these sandwiches are taking so long to make. Extra stars was given because at least there was a decent amount of tuna just really wished it came with the onions like I asked for.
NN
Norishdays
Nov 17, 2025
5.0
Great food and service.. Got the spicy ranch chicken wrap . Wrap was fresh and light . Not to busy or noisy . The price was reasonable. Staff was friendly and efficient. Food was made fast and with care .I would recommend to others .Jimmy John's is a good sandwich spot.. Prefer them to other brands..
LA
Lillianna Arnett
Nov 15, 2025
5.0
The staff was great clean counters
GH
Gheri Headley
Oct 29, 2025
5.0
The crew members were courteous and helpful. They made the experience great. The food was fresh, tasty and a great value.n