Domino's Pizza

Reviews

• CC

  Charles Carter

  2 days ago
  1.0
  Consumers, WE MUST START SPEAKING WITH OUR $$. This place should be closed. After 2.5 hour wait for delivery, went to store to get my refund and watched them just looking at the phones as they rang and the little girl at the counter treated me as if I had her pizza on hold. Hopefully I got my refund but yall if you don't have enough employees then close. WE MUST CLOSE THIA STORE COMMUNITY!!! STAND UP!!!
• SM

  Sheri M

  Jan 6, 2026
  1.0
  This was an extremely disappointing and upsetting experience, especially given that it involved my elderly parents (ages 84 and 83). On January 5th around 5:30–6:00 p.m., my parents went into the Hapeville Domino’s to pick up a pizza they had already ordered. They were first told the pizza was not ready and would be another 5 minutes. After waiting 10–12 additional minutes, the employee then asked for the name on the order and reached up to the warming shelf—only to pull down a pizza that had clearly been sitting there the entire time. To make matters worse, it wasn’t even the correct pizza. When this was calmly pointed out, rather than fixing the mistake or offering a reasonable solution, the employee was completely unbothered and dismissive. She stated that the only option was for my parents to place an entirely new order online. This is not a reasonable expectation for elderly customers who had already completed the ordering process and provided payment information. Despite my mother having given her credit card information during the original order, she was then told there was no payment on file, raising serious concerns. At that point, they were told they would have to pay again. No empathy. No solution. No apology. As a result, my parents—one of whom is paralyzed—spent 30–35 minutes standing, waiting, and going back and forth, only for it to grow dark outside. They intentionally came earlier in the evening to avoid driving in the dark. In the end, they left without any pizza at all because the situation became too frustrating and unsafe. The lack of professionalism, empathy, accountability, and basic customer service displayed by the front counter employee was unacceptable. Regardless of the dollar amount of the order, time matters—especially for elderly customers. Treating people with respect is not optional. If this is how Domino’s empowers its staff to handle customers, then there is a serious problem at this location. Management and staff are clearly in need of additional training on customer service, problem-solving, and basic courtesy. This was a horrible experience, and someone needs to take accountability.
• AP

  Alejandra Pinzon

  Jan 4, 2026
  1.0
  This has been the worst store experience I've ever had. I ordered through the app and waited for two hours while being charged to my credit card. I called the store five times, but there was no response; I spent all that time on hold. It feels like you've stolen my money and aren't taking responsibility for it. They close the store, and never got my pizza
• DS

  Dells SweetTooth

  Dec 28, 2025
  1.0
  Was told my pizza was ready at 745, i got there at 750!, at 822, i was told my pizza is on the line to be made! I let the lady know i was going to be late for work & they still had no urgency!! No one greeted me for the 1st 15 minutes i was in the store!! Just horrible; wasted my lunch break! The phones ringing off the hook, wait time entirely too long!!!! Wouldnt recommend this location to anyone starving!!!!!
• OF

  olivia fortson

  Dec 19, 2025
  1.0
  Order was never delivered, yet marked “delivered” in the tracker. No driver arrived, no food was received, and no one contacted me. Save yourself the headache! This is not the first issue I’ve had with this location. I am still waiting on a refund and proper resolution and expect management to respond and make this right.

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