Chipotle Mexican Grill

Reviews

• SS

  SweetKee

  5 days ago
  1.0
  My first and last time visiting this location. I was overcharged and when asked what I was charged extra for, thr guy with the heart tattoo on his face couldn't even answer. $23 for one burrito is insane especially when you dont receive great customer service. This location SUCKS!!!!!!!!!! I WOULDNT RECOMMEND COMING HERE. GO TO MCDONALDS OR POPEYES FOR A QUICK MEAL... Or even visit the mdxican restaurant up the street. Had I ordered burria tacos and a side of a small GUAC, it would have been so much cheaper. Please pay attention to what they're charging here. The prices are the same in "better" locations. Lovejoy has gone down hill since certain people moved here! DO NOT COME HERE. The women have horrible attitudes when it's no one's fault that they could only get a job paying minimum wage! WE have to do better. This was sad
• JB

  Jarquita Brown

  Dec 19, 2025
  1.0
  This location LITERALLY never puts all items in my bag, regardless of if it’s a delivery or pickup order. They never put the drinks in the bag. When I order chips and queso, they will either put chips w/ no queso or the queso w/ no chips. When we speak to someone about it, they get defensive and say that they did not make the order. I should not have to stand in nobody’s face for them to give me what I paid for. If they have delivery options and a pickup lane, why should I have to go inside and look in their face to get it right? None of this was happening when the delivery was coming from Fayetteville, like the Hampton location has been messing up since day one and continues to mess up. When I speak to other people about it they have the same complaint about the store and the rude Asian guy who never takes accountability.
• CB

  Cly B

  Dec 17, 2025
  1.0
  Got my food around 10:20 I got home and realized they gave me some really hard and stale chips when I bit into it. Kind of ruined my night considering I paid extra for these chips and didn’t have anything else to eat my food with.
• EW

  emma wilson

  Dec 16, 2025
  1.0
  I just left about thirty minutes ago from this chipotle. I arrived inside around 10:26-10:30. The young lady who took my order had a NASTY attitude with me. I’m experienced in the food service industry myself and I get it some people have a bad night, and when it’s late and you want to go home you’re over it, BUT! It indeed was 10:30. This location stays open until 11. The floors were mopped with from what I saw no wet floor signs, and when she took my order she was just disgustingly rude. “what else!?” anytime i mentioned a topping “next topping!!!”, also she was just throwing my ingredients in the bowl like it was slob and rolled her eyes at me when I asked for her to spread the toppings out. And top everything off my food was COLD. not lukewarm-warm, not room temp warm, I mean literally ICE COLD. Which means they most likely shut off the heater for metal pans 30 minutes before closing. That is insane! I hope this location improves in quality and customer service.
• TE

  Tarsha Evans

  Dec 4, 2025
  1.0
  Umm, let's start with customer service at this location. IT IS THE WORST! The lady that starts with the protein attitude is horrible! Your tone is everything and if you can not answer a customer's question without having an attitude, you're DEFINITELY in the WRONG business. The serving table should be on a cleaning schedule after so many customers or servings. The young lady that's putting the lids on the containers,needs to change her gloves often and properly secure the lids better. Our sour cream was spilled out the cup, after me telling her the wasn't on correctly, the bag torn as walking in the house and the food was in the driveway! Oh, I can't forget that we waited for 20mins for brown rice. The cashier had a nasty attitude, what is going on with Lovejoy Chipotle employees??!!!!

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