Sonic Drive-In

Reviews

• MW

  Mrs Winkler

  5 days ago
  1.0
  To Whom It May Concern, I am writing to formally express my disappointment regarding an experience at your Sonic Drive-In location (Store #374) on Taylor Street in Griffin on February 12, 2026, at approximately 5:39 PM (Receipt #322274). I ordered two large Sonic Blasts: A large Oreo Cookie Blast with extra Oreo A large Turtle Truffle Nut Blast with added Oreo When the drive-thru employee handed me the first Blast, I placed it in my back cup holder. As she handed me the second, I noticed the lid had not been secured properly. While attempting to place it in the cup holder, the top came off, and the Blast spilled upside down into my back seat. The employee appeared confused and did not immediately acknowledge the situation. She handed me napkins, which were not helpful given the spill. I had to request that the Blast be remade. She seemed reluctant and even looked to a coworker for confirmation before proceeding. I was surprised that I had to advocate for a replacement when the issue clearly stemmed from the lid not being secured. After waiting approximately 4–5 minutes, she brought out a replacement. What truly concerned me was the complete lack of acknowledgment, apology, or customer care displayed during the interaction. The following day, still unsettled by the experience, I returned to speak with a supervisor. When I requested a manager at the ordering station, the response over the microphone was standoffish. The manager, Jamazianae, came out without greeting or apology. She stated she was aware of the incident and mentioned that the employee had paid for the replacement Blast. However, she repeatedly stated there was nothing she could do to rectify the situation. Her only suggestions were that I could purchase another Blast or wait until the general manager returned the following week and leave a written note. At no point did she apologize or offer even a minimal gesture of goodwill, such as a discount or voucher. As a supervisor, I would expect some level of discretion to address customer concerns. Instead, I felt dismissed and not taken seriously. This situation could have been avoided entirely if the lid had been properly secured or if assistance had been offered in placing the items safely. More importantly, it could have been resolved with simple professionalism, empathy, and basic customer service. If this reflects the level of training and service standards at this location, I will strongly reconsider visiting this establishment again. I sincerely hope additional training is provided, particularly in handling customer service recovery situations. I look forward to hearing how this matter will be addressed.
• PK

  Patricia Kelley

  Jan 30, 2026
  3.0
  The food is good and the people who work here are cool.. but the atmosphere is off. All of the lights are out like the place is closed. The main sign is out and the backlight of the menu doesn’t work. The booths are out of order and you can only go through the drive-thru to order. It needs some work.
• MP

  Michael Peterson

  Jan 25, 2026
  1.0
  We placed an online order and it says that sonic opens at 10am but there is no one here and now we have to go through the trouble of trying to get a refund !
• LE

  linda evans

  Dec 16, 2025
  2.0
  It's usually fast friendly service. But here lately there is one extremely rude cashier. She is in no hurry to do anything . I sat in the drive thru at the window for over 15 mins waiting on an order while the cars wrapped around the parking lot . No apologies for the wait , just rude service with attitude!
• NR

  Naomi Rankin

  Nov 25, 2025
  1.0
  The cashier was not friendly and when I got home my husband’s food looked like a rat ate it…… This is unacceptable .