Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
904 reviews
5 stars
408
4 stars
205
3 stars
115
2 stars
42
1 star
134
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold, overcooked, or incorrect orders.
Customer Service
Service quality varied significantly; many reviews highlighted rude staff and poor management, while some praised friendly service.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a need for better training and organization.
Management Issues
Several reviews criticized management for unprofessional behavior and poor handling of customer complaints.
- JJJustinNov 19, 20251.02nd time got food here and it was absolutely terrible first time tore my stomach up all day then today 11/19/2025 around 12:45 placed a mobile dine in order Michael L chicken sandwich combo and nuggets and the chicken sandwich was rubber hard to pull apart with fingures last time eating there if that woman came by later that asked if everything was good id told her no but hadn't eaten the sandwich yet
- LHLisia HallNov 8, 20255.0Greeting made the food taste even better got and fast!
- JRJoanna RodriguezNov 3, 20251.0Poor customer service and I believe the manager was attending me. They got my order wrong and did not apologize just took the bag away. Never apologized.
- KSKris SandersOct 23, 20252.0Idk why evertime I’ve ever ate at this location. I don’t eat Wendy’s very often, but I’ve been here maybe 7 times in last 6 years or so. It seems like every single time the restaurant is so messy and filthy. It’s so odd. Food always looks sloppy and unappealing. The customer service really depends on who’s working there that day I’m sure. Not everyone is gonna like or enjoy a fast food gig.
- JMJessy MartinezOct 8, 20252.0although the order/food/ service was fine, i could not deal with the smell inside of the place. it smelt like mildew. as soon as i walked in it punched me in the face. no exaggeration. I have no clue who mopped the floors but it smelt like they’ve been using the same mopping water over and over again. i’ve never had an issue at this location before so this surprised me. There is also mold growing behind the drink machines and it’s starting to grow on the sides of them.
Frequently Asked Questions About Wendy's
Is Shallowford Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's located at 416 Shallowford Road, Gainesville, GA?
This Wendy's location is open daily from 6:30 AM to 12:30 AM.
Does this Wendy's location offer a drive-thru service?
Yes, the Wendy's at 416 Shallowford Road has a drive-thru that operates daily from 6:30 AM to 12:30 AM.
Can I order Wendy's food for delivery or takeout from this location?
Yes, you can order delivery or takeout via the Wendy's app or the website order.wendys.com by selecting this location.
Is breakfast served at the Wendy's on Shallowford Road in Gainesville?
Yes, this Wendy's location serves breakfast options including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I provide feedback or contact the Wendy's at 416 Shallowford Road?
You can contact this Wendy's by calling (770) 718-0880 or providing feedback via the Wendy's Contact page or Customer Satisfaction Survey online.
Are there any nearby locations where I can get coffee before or after visiting Wendy's?
Starbucks is nearby and offers coffee, making it a great place to visit before or after your meal at Wendy's.
Where can I find retail shopping options near Wendy's on Shallowford Road?
Target Store Gainesville is nearby, providing clothing and other retail products, convenient for shopping along with your Wendy's visit.
Are there banking services near the Wendy's at 416 Shallowford Road?
Yes, there is a Bank of America ATM near the Wendy's location, useful for accessing cash while visiting.
Does Wendy's at 416 Shallowford Road have fresh beef and quality food?
Wendy's is committed to serving fresh, never frozen beef and high-quality food every day at this location.