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Taco Bell

3.4
(819 reviews)

Business Details

(770) 287-0390

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1452 Thompson Bridge Rd in Gainesville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1452 Thompson Bridge Rd, Gainesville, GA
30501, United States

Hours

Reviews

3.4
819 reviews
5 stars
308
4 stars
153
3 stars
121
2 stars
59
1 star
178

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and issues with the AI ordering system, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, others complained about small portions, incorrect orders, and poor food quality, including complaints about burnt or dry items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty restrooms and overall cleanliness concerns.

Customer Experience

Many customers expressed disappointment with the overall customer service experience, citing unhelpful staff and management issues.
  • JC
    Jon C
    2 days ago
    1.0
    If you enjoy wasting 45 minutes of your life for a simple order, then congratulations — this Taco Bell is your personal amusement park. I tried giving them one more chance tonight, ordered at the kiosk, stayed patient… and somehow they still managed to not make my food. After 30 minutes of waiting for an order that should take five, I finally asked for a refund. That took another 15 minutes because apparently managing time is a foreign concept here. And the best part? As I’m getting my refund, I hear them just then calling out my order — 45 minutes later — like they suddenly remembered they work in fast food, not fine dining. The staff moves at the speed of a frozen Baja Blast. The management? Completely incompetent. Instead of actually leading or helping during a rush, they’d rather argue about nonsense while orders stack up and customers stare at an empty counter. Go anywhere else. Literally anywhere. This location is the definition of “you had one job.”
  • DZ
    Denise Zangara
    Feb 24, 2026
    2.0
    They don’t even take your order inside anymore- if I wanted a job working at Taco Bell I would apply for one - it should be a choice not a requirement to use the kiosk. Very disappointing
  • LT
    Lacey T
    Feb 20, 2026
    5.0
    I went through the Drive-through and ordered a breakfast Crunchwrap. The food was HOT and delicious and Audrea, who was nothing but smiles and good cheer as soon as she opened the window, she answered my questions about my order. Thank you Audrea for being so nice!
  • LM
    Leslie M
    Feb 12, 2026
    2.0
    First time inside and last time if I have to do my own order they should give a discount. I am not a food service person.
  • LC
    Lilli Chapman
    Jan 29, 2026
    1.0
    the nuggets suck so bad now they are so tiny they should be considered popcorn chicken and they are so dry and burnt that i couldn’t eat any of them the inside was like rubber

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