Subway

3.3
505 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Gainesville Subway® Restaurant at 1470 Browns Bridge Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1470 Browns Bridge Road, Gainesville, GA
30501, United States

Hours

Reviews

3.3
505 reviews
5 stars
192
4 stars
84
3 stars
61
2 stars
36
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Staffing Issues

Many customers noted that the location is often understaffed, leading to long wait times and inadequate service.

Food Quality

Several reviews mentioned issues with food quality, including stale ingredients and incorrect orders.

Cleanliness

While some customers praised the cleanliness of the store, others reported unsanitary conditions and a lack of hygiene.

Operational Problems

Customers frequently experienced issues with the store being out of ingredients, closing early, or not fulfilling online orders.
  • SG
    Susy Gomez
    3 days ago
    1.0
    The manager there treats people horribly. I placed an online order and she said it wasn't in her system. I showed her my order number and she started speaking rudely to me. I told her to refund my money then, and she rudely replied that I had to call customer service to get my money back. Also while I was i waiting for my order, the man who was cooking grabbed a cell phone and then continued preparing the food with the same gloves he used to grab the phone.🤢
  • AR
    ashley reyes
    Nov 8, 2025
    1.0
    I would give zero if it was possible! I placed an online order at 9:17 PM, and the website clearly stated they stop taking online orders at 9:30 PM. I arrived at 9:20 PM to wait and pick up my order and not only was the open sign turned off, but the doors were locked. The employees inside saw me, made eye contact, and literally tried to pretend I wasn’t there. When I finally got one of them to acknowledge me, they yelled from behind the counter, “We’re closed!” while I was still outside with no explanation, no professionalism, and no effort to communicate whether I would be refunded. Meanwhile, the posted hours on the door clearly say they close at 10 PM. I even took a picture, because the lack of honesty and customer service was ridiculous. Another customer drove up right after me, also trying to place an order, because the online hours showed they were still open. She got the same rude treatment except they went and hid where we couldn’t see them anymore and they couldn’t see us! What really frustrates me is that I’ve ordered from this location before, and when they were out of a protein, they actually called immediately to offer a substitute or refund. So clearly, they know how to handle things the right way — they just chose not to tonight. This situation was handled extremely poorly. Locking the doors early, ignoring customers, and yelling across the store is unprofessional and unacceptable. If the staff can’t handle closing procedures while still honoring posted business hours, then this location needs new management or training.
  • CP
    Charli3 P3pp3r
    Oct 13, 2025
    1.0
    Don't go to this location made first sandwich didn't even ask if I wanted another just started helping next person didn't ask if I wanted chips or drink or anything and couldn't even cut the sandwich all the way through.... Very disappointed
  • KC
    Kimberly Cooper
    Oct 1, 2025
    1.0
    Ordered on the app. Waited 20 minutes with no other customers inside then went in to get my order . 2 people had walked in just before me. I was told by the only guy working "I have other customers and you will have to wait." Then "we don't have the ingredients for your order". Order was cancelled and I will have to wait a week for my refund. Please don't shop here and maybe we can get a better place that serves everyone.
  • HK
    Hasan Kearse
    Oct 1, 2025
    5.0
    Upon arrival I wanted to purchase a footlong tuna sandwich. I asked for any deals. Latisha was very helpful and helped me download the subway app to get a second footlong one dollar deal. Also the manager Seidina was helpful as well. The store was clean. I was satisfied by the service! The store #62383-0. 1470 Browns Bridge Rd.😁

Frequently Asked Questions About Subway

What is the address of Subway in Gainesville?

Subway is located at 1470 Browns Bridge Road, Hall, Gainesville, GA 30501, USA.

What are the opening hours of Subway on weekdays?

Subway is open from 9:00 AM to 10:00 PM Monday through Friday.