Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Gainesville Subway® Restaurant at 3623 Mount Vernon Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Multiple reviews highlighted that the location is often severely understaffed, leading to long wait times and poor service.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Food Quality
There were numerous complaints about food quality, including incorrect orders, missing ingredients, and unsatisfactory sandwich preparation.
Cleanliness
While some customers noted the cleanliness of the establishment, others reported unsanitary conditions and poor food handling practices.
Management Concerns
Several reviews pointed to management issues, including lack of training for staff and inadequate inventory management.
BH
Britney Hughes
Nov 10, 2025
1.0
charged me $3.40 for bacon per sandwich. which is completely fine. I paid online when I placed my order. I ordered two sandwiches with bacon. so almost $7.00 for bacon that wasn't on either sandwich. When I called the store to find out what they could do to make this right, I was met with rude pushback without offering a solution. The CHILD whom I spoke with said I could make a complaint. I told him that’s not necessary, I just want either a refund, new sandwiches or a discount on my next order. He then told me he wasn’t dealing with me and got a manager. laughable because I was calm as a cucumber just trying to have them right their wrong. The manager said he would handle my now complaint against the CHILD and offered me a discount for my next visit. there won’t be a next visit. no wonder there is a permanent help wanted sign on the door.
AC
Anna C
Oct 23, 2025
1.0
Severely understaffed. Your poor, poor single employee you had working a lunch rush is almost certainly not being paid well enough. You should at a minimum turn off online ordering if your store has one single employee managing it all.
Ordered through the app. Arrived at my designated time and order wasn’t ready. Waited an additional 15 minutes before I was told that my order wouldn’t be started until the line of waiting customers was done (line nearly going out the door). At this point, my lunch break was over and I was unable to wait. I did not receive my food and did not even have the option to get a refund in the store. Hoping I get one via the online form I submitted.
I want to be clear—THIS IS AN OWNER/MANAGEMENT ISSUE. Your one employee is NOT at fault for this. He was barely treading water. Shame on your establishment for putting an employee in that situation.
BC
Bobbie Cannon
Sep 6, 2025
5.0
One the best subways
AT
Alex Thomas
Aug 7, 2025
1.0
Probably one of the worst experiences at a subway I’ve been going here for years but today may change that if they don’t get some people in there who know how to wrap some bread I mean I had to tell the guy 4 times how to put lettuce on some bread maybe 5 strips of lettuce on a footlong if y’all are gonna charge $10 for a sandwich at least make it worth buying
JE
Jimmy Earley
Jul 3, 2025
5.0
I love this place and the people who work here, that being said i found out today that they REMOVED tip option for card purchases, how dare the upper management allow this while working a more than likely minimum wage job. Maybe if the people above the manager made minimum wage maybe they would understand how crucial that part was for the workers.
Are there other Subway restaurants near this location?
Yes, there are several other Subway restaurants nearby for convenient sandwich options.
What nearby dining options are available around Subway?
Nearby dining includes Sun Garden (Chinese/Asian), Papa Johns Pizza, and Burger & Shake for a variety of choices.
What other local services are near Subway that I might need?
Nearby services include Goosehead Insurance - Brian Weeks for insurance needs, PURE Real Estate Solutions and David Grove Realtor for real estate services, and H&R Block for financial and accounting services.