Pizza Hut

3.3
778 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1501 Browns Bridge Rd in Gainesville, GA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
1501 Browns Bridge Rd, Gainesville, GA
30501, United States

Hours

Reviews

3.3
778 reviews
5 stars
294
4 stars
133
3 stars
72
2 stars
48
1 star
231

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unresponsive management.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong pizzas, leading to frustration.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked pizzas, soggy wings, and overall dissatisfaction with the food.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including sticky tables and a dirty parking lot.

Management Issues

Customers expressed concerns about the management's lack of accountability and failure to address ongoing service problems.
  • AR
    Alexis Rose
    Jan 2, 2026
    5.0
    The food is absolutely delicious! It’s cooked to order, every time we pick up our food is hot! You can tell it’s just cooked, and the service is amazing! They’re so sweet! Thank you guys so much! Have a blessed New Year! (Alexis Lewis)
  • BG
    Beatriz Gonzalez
    Jan 2, 2026
    1.0
    If I could write a review with 0 stars I would. My mother is a Doordash Driver and she was at the store working. Picking up two separate orders. The employee (tall white man with a beard) was extremely rude to her. He screamed at her and did not let her pick up both orders. Not only does this have financial consequences for her, delays for your customers, but also the racism she experienced was at another level. JUST BECAUSE SOMEONE DOES NOT SPEAK ENGLISH IT DOES NOT MEAN THAT THEY ARE LESS OF A PERSON I know Customer Service and fast food is a hard job. I worked at a pizza place myself, but be nicer. You never know what the other person is going through in life and we are al humans trying to make a living. Don’t work at Customer Service place if you suck at the service part. Btw I called the store to speak with a manager and no one answered my call. I hope that man has the life he deserves.
  • DW
    Dmitri Wendorf
    Jan 1, 2026
    1.0
    Worst Pizza Hut anywhere. Don’t even place the order. It’ll be wrong, they won’t care. Want a refund? No, forget it. We don’t care. Seriously they should just close this location.
  • RW
    Rebecca W
    Dec 31, 2025
    1.0
    UPDATE: (3-4 days later or more)HUGE REMINDER as to why we stopped ordering from Pizza Hut years ago. Finally got an email response from Pizza Hut. Their solution was to print out their very vague email to the manager who will “take care of it”. THATS A HUGE NO THANK YOU when they couldn’t get a single thing right. Save yourselves the trouble of ordering from here. Management said they would “look into it and give us a response in 2-3 business days.” We ordered two pizzas, one was disgusting due to being undercooked and not fully cut. The other pizza had the wrong toppings even though the receipt they gave us had the ingredients we ordered listed on it. Would give minus 2 stars if I could. They messed up BOTH pizzas!
  • DL
    Donna Ladd
    Dec 14, 2025
    1.0
    Manager on duty is very rude. Poor service. I think he forgets that if it wasn't for customers that he wouldn't be in business. There is no room for rude nasty behavior in the restaurant business. Never again will I return. I also observed the Manager being hateful to a doordash driver who had attempted to pick up an order he was assigned and refused to give him the orders since there was 2 of them. Then said it would be another 20 minutes for 1 order of 1 pizza. Simply inexcusable attitude.

Frequently Asked Questions About Pizza Hut

Where is the Pizza Hut located in Gainesville, GA?

The Pizza Hut is located at 1501 Browns Bridge Rd, Gainesville, GA 30501.

What are the operating hours for dine-in service at this Pizza Hut?

Dine-in service is available Monday to Thursday and Sunday from 11:00 AM to 10:30 PM, and on Friday and Saturday from 11:00 AM to 12:30 AM.