At Papa Johns Pizza in Gainesville, GA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Gainesville pizza for any occasion. Call us for pizza delivery in Gainesville or stop by 1943 Jesse Jewell Pkwy SE for carryout to order the best pizza in Gainesville, along with breadsticks, wings, and more!
Numerous customers reported issues with incomplete orders and incorrect items being delivered.
Customer Service
Feedback indicates poor customer service experiences, including rude staff and long hold times.
Food Quality
While some customers praised the pizza quality, others reported undercooked items and unsatisfactory food preparation.
Delivery Issues
Many reviews highlighted long delivery times and problems with delivery personnel.
Staffing Problems
Several customers noted that the location appears to be understaffed, leading to delays and poor service.
SS
Stephanie Seabolt
Nov 3, 2025
2.0
Went and order pizza for my 8 yr old little girl birthday party to be delivered came in on a friday to pay for the order then on sunday i met them half way of where her party was and the driver had to reach out to confirm i had paid but they wouldn't answer her when I called they answered so I could help the driver out. They was like who took your order i was like your manger did and then you hear him in back ground saying I don't know what she is talking about. My business will be going somewhere else if that is how you treat a paying customer
KC
Kimberly Cooper
Oct 9, 2025
5.0
My online order was ready on time and the pizza was hot and fresh. You should definitely choose this location. 100 A rating.
JD
Jeff Darity
Aug 3, 2025
5.0
It had been a while since I’ve had Papa John’s. I was pleasantly surprised at the quality.
JC
Justin Colley
Jun 27, 2025
1.0
Tonight was my last attempt to support this location. I'm not a hard person to please, but I can honestly say that I've never had a good experience dealing with this particular store. I don't know if it's poor management, or if their employee turn around is too quick to develop good customer service skills.
I wish them the best.
HS
Hunter Sunderman
Jun 10, 2025
1.0
Got there on time like instructed then I was informed that they have given my 3 large pizzas away and there was no apologies given from them and I ended up needed to buy some drinks too as well and they didn’t even offer a discount or even for free for the mess up. I guess Domino’s is the only place that takes care of you and offers you deals and items for free when it’s their fault. Then we get all the pizzas here and they are all under cooked and not even sliced or cut. Don’t bother trying to contact a manager cause they’ll just leave you on hold for 15 minutes. Just save your money and Dominos is only just around the corner from their and Napoli’s is only 10 minutes away. .