McDonald's

3.4
1567 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2501 Thompson Bridge Rd, Gainesville, GA
30501, United States

Hours

Reviews

3.4
1,567 reviews
5 stars
557
4 stars
281
3 stars
249
2 stars
132
1 star
348

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, leading to frustration and disappointment.

Service Speed

Customers consistently noted long wait times in the drive-thru and for food orders, often exceeding 20-30 minutes.

Staff Behavior

Feedback highlighted a mix of positive and negative staff interactions, with some praising friendly service while others reported rudeness and unprofessionalism.

Cleanliness

Several reviews mentioned poor cleanliness, particularly in restrooms, which negatively impacted the dining experience.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold or poorly prepared items, which contributed to an overall negative experience.
  • NE
    Niquayla Edwards
    Nov 7, 2025
    1.0
    They never make the food right the first time, all I got was two cheese burgers and they couldn’t make it right, I done went through the drive through 3 times and they always sound tired at the speaker at night, the customer service is really bad, don’t recommend going.
  • TL
    Tyler Locklear
    Nov 2, 2025
    1.0
    The last couple of times I have been here my order has been incorrect, either missing items or missing addons. check your order before leaving.
  • PP
    Pat Pruitt
    Oct 26, 2025
    1.0
    Went through drive thru. The girl was Hispanic and kept repeating my order back wrong. I could barely understand her. When I got to the pickup windows, she handed my tea out. It was so hot No ice When I asked for ice. She acted like why? I said it is hot. Gave me a very small cup of ice. Half my order was missing. I assume it was the manager came up and told me to pull up. They brought out my burger, no fries. Had to ask for them and had to wait. What is wrong with this place?
  • KH
    Krista Hewitt
    Oct 25, 2025
    1.0
    I ordered 3 meals it took 30 minutes to get my food and on top of that everything i ordered was supposed to have monopoly stickers of them and not one of them did!! not even one… my family loves playing it it’s fun and we picked our meals based on the stickers. never going to this one again literally worse experience ever guess i should expect it when it’s mcdonald’s….
  • MH
    Michele Henry
    Oct 24, 2025
    1.0
    I have a high expectation for McDonald's because my Father was an Owner/Operator years ago and I worked for several years in his stores. I have had a reasonable experience at this store previously - a sausage biscuit ordered in the Drive-thru. However on 10/20, I had the worst McDonald's experience of my life. The service in the Drive-thru was sufficient, with a wait time of 3 to 3.5 minutes. We were hoping for fresh fries because of the wait. Our order was a double cheeseburger meal, ketchup only, and a cheeseburger happy meal. The fries were droopy and cold, but the worst was the double. The meat seemed boiled and held for some time, with no flavor. The cheese was cold, the bun was stale, and there was not even a teaspoon of ketchup. We ended up throwing our $15 order out the car window for birds or squirrels or cats or rats or whatever critter might consider it edible. This is a first for me, but genuinely and honestly, this food was not fit for human consumption. It was especially annoying given that my "value meal" was $9 and a Happy Meal was $5.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2501 Thompson Bridge Rd, Gainesville, GA?

McDonald's at 2501 Thompson Bridge Rd in Gainesville, GA operates 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.