McDonald's

3.4
1583 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2501 Thompson Bridge Rd, Gainesville, GA
30501, United States

Hours

Reviews

3.4
1,583 reviews
5 stars
563
4 stars
283
3 stars
250
2 stars
134
1 star
353

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in restrooms, contributing to a negative dining experience.

Speed of Service

Numerous customers expressed frustration with slow service times, especially in the drive-thru, often citing long waits.

Food Quality

Feedback on food quality was mixed, with some enjoying their meals while others complained about cold or poorly prepared food.
  • CC
    Cody Castleberry
    5 days ago
    1.0
    Im giving one star only because no stars isnt an option i dont believe. This location is horrible. Not only does it take way too long for my order to be completed but they always mess it up and the past couple of times have even chosen to argue with us about the order being wrong. Even though the receipts show that what we ordered isn't what we were given. The manager is rude and the employees are untrained and unable to help. I have tried going there a few times with my kids as it is convenient for its location. However we will not be going there anymore if that's how mcdonalds wants their image being represented its sad to say the golden arches no longer bring a feeling of joy and comfort. Just anxiety and disgust over knowing how it use to be compared to how it is now.
  • LG
    Leslie Garcia
    6 days ago
    2.0
    Good is always cold
  • JH
    Jessica Heard
    6 days ago
    4.0
    It's always pretty busy, with a lot of people in the parking lot either trying to park or depart
  • NB
    N B
    Dec 28, 2025
    1.0
    Every single time I go they get my order wrong
  • ES
    Elizabeth Sanchez
    Dec 12, 2025
    2.0
    A lady was very disrespectful to me while I was eating my food at the table with my family and my mom almost fell because they didn't mop the floor

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2501 Thompson Bridge Rd, Gainesville, GA?

McDonald's at 2501 Thompson Bridge Rd in Gainesville, GA operates 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.