Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including rude employees and issues with order accuracy.
Cleanliness
Feedback on cleanliness was mixed; some praised the cleanliness while others reported dirty conditions.
Food Quality
Food quality varied, with some customers enjoying fresh and hot meals, while others received cold or incorrect orders.
Speed of Service
Customers frequently noted slow service, especially during busy times, despite some positive mentions of quick service.
LH
Lynn Hudson
Dec 30, 2025
5.0
McDonald's
2010 Limestone Pkwy
Gainesville, GA
A group of us were on our way to a football game Sunday. We needed a fast food place close by and fast. We were stressed and in a rush. It looked like it would have to be McDonald's. No one was happy with the choice. We pulled into the parking lot. Our expectations were low. Thank God I had already eaten. Everyone walked up to the kiosk and placed their order.
An employee gave us a numbered sign to place on our table. We watched employees deliver food to other guests tables. It didn't take long for our food to be delivered to our table. This is where the story actually begins. The employee that delivered our food was a man, probably retirement age. He placed the tray of food on our table and politely asked if there was anything we needed. We did not realize we were in for a treat. If this gentleman does not do stand up comedy, he should. Everyone loved him including the kids. We were all laughing and having a great time thanks to an employee named Fred Fletcher. We made a new friend. We all laughed and joked with him like we had known each other forever. He engaged with each one of us.
Thank you McDonald's for hiring this gentleman. Now we will be returning to McDonald's and making a purchase to be able to enjoy Mr. Fred Fletcher.
RM
Russ McGee
Dec 11, 2025
5.0
If you want to get in and out quick and need some food a little overpriced for me but That's all fast food places it's a nice place.
DW
dennis wetter
Dec 5, 2025
4.0
Always a wait...just be prepared never too long but sure isn't speedy ever...
MC
M C
Dec 4, 2025
1.0
Ordered the Grinch meals. Asked ahead of time if they had them. Was told yes. Paid almost $25 to get to the window to be handed a brown bag and told no grinch boxes or seasoning. I asked for the manager and the girl shut the window in my face. I know Tom does NOT run his store this way.
TF
The Bailey Family
Dec 1, 2025
1.0
Store was clean, but the employees customer service skills are horrible. I went thru drive thru and I had a decent size order. Not too bad. Total was around 50.00, once I got my food, I always check it so I dont get all the way home and someone's food be missing or wrong. So I got my food and checked it. One thing was wrong and 1 thing was missing. That's fine, I understand. So I went inside and tried to tell them what was wrong and of course I got the eye rolling and the manager told the cashier to fix her problem and she he walked away. Got my "fixed" food and I checked it again and it was still wrong on my special request order... so I told them it was still wrong and that just made them ever more mad at me. I guess I was just supposed to deal with whatever they gave me. This is always the customer service I get unless I go early in the morning. The early morning shift is always nice but by afternoon it's a totally different atmosphere. I hope this post makes it to the right people so I dont have to drive across town just to get mcdonalds.