McDonald's

3.5
2374 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2010 Limestone Parkway NE, Gainesville, GA
30501, United States

Hours

Reviews

3.5
2,374 reviews
5 stars
869
4 stars
516
3 stars
383
2 stars
186
1 star
420

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including incorrect orders, long wait times, and rude staff.

Food Quality

Several reviews mentioned issues with food quality, including raw burgers, cold fries, and incorrect items.

Cleanliness

Customers noted cleanliness issues, particularly in the bathrooms and dining area.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Inconsistent Experience

Overall experiences varied widely, with some customers having positive visits while others reported significant problems.
  • HH
    Haiavatha
    2 days ago
    5.0
    Dined in. Good service.
  • SR
    Santiago Rojas
    3 days ago
    4.0
    La comida es buena y a tiempo.
  • LM
    Laura maness
    Nov 17, 2025
    1.0
    I have been there 4 different times and EVERY TIME . I have been missing food will NEVER go back. I go there cause it’s convenient to my house but they obviously don’t know what they’re doing so that’s four times I’ve been charged for something and not got the food not acceptable
  • MB
    Morgan Bishop
    Oct 31, 2025
    2.0
    Over the years this location has gotten worse it seems. I went to the drive thru tonight and had multiple issues. First, while I was ordering after every item the lady would cut me off saying “is that all?”, no that’s not all. When I’m done I’ll say that’s it. Stop cutting people off through their orders. Then I get to the window to pay and get my receipt, I’m looking at my receipt and a whole meal is missing from my order. So I wave at the worker through the window and tell her and their response was “oh that’s what you said before the large drink and fries” well duh! Maybe if you would shush you would hear the peoples whole order and you would miss every other item and make customers repeat their orders 3 times. While paying for the second time for the meal that was left off, another worker from the front comes back and I hear them clear as day say “We don’t want to serve ice cream anymore tell her it’s broken.” Thank god the worker processing my order turned and said “No. She’s already paid just make the damn ice cream.” Finally I get to the food window, I take my drinks and ice cream and I notice that the ice cream fudge sundae I ordered has a measly amount of ice cream, it’s barely half full. At this point I’m beyond fed up so I just take it. They go to hand me my food bag as they are reading off my order and I realize they STILL didn’t have the meal I repaid for in my order. So then I’m asked to pull forward and they will bring the burgers out to me, two regular cheeseburgers with no onions, I wait for over 10 minutes for these two small burgers. My husband and I’s fries are now cold, our ice creams are melting and I’m about to get out to go in myself to get my he rest of my order when a worker comes out and hands me the bag saying “here’s your stuff” then turns and walks off. Worst customer service I’ve even experienced in my life. It’s just baffling that people are so lazy that they can’t even be bothered to do the job they are being paid to do these days. I get home and start eating only to discover that the two burgers I waited for aren’t even correct. Onions in both of them, I’m allergic. So now I can’t even eat them and it’s not even worth my effort to drive all the way back to get it done correctly. And these are the people saying that they “deserve” to make $15-$18 per hour. Maybe you would deserve it if you could be bothered to do your job right.
  • AL
    Angelia Livingston
    Oct 30, 2025
    2.0
    My husband went thru the drive thru on 10/29/2025 and spent $28. He got home and we started eating. ALL THREE BURGERS WERE RAW. It looked like they got seared on both sides but we're extremely raw on the inside!!! Absolutely disgusting.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Gainesville, GA?

McDonald's in Gainesville, GA operates 24 hours a day, 7 days a week, including delivery and drive-thru services.

What delivery and pickup options are available at this McDonald's?

This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.