Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.1
781 reviews
5 stars
425
4 stars
174
3 stars
88
2 stars
31
1 star
63
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported poor service, including rude staff and incorrect orders.
Food Quality
While many enjoyed the food, there were complaints about cold items, missing ingredients, and inconsistent quality.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that they were overcharged for the quality and quantity of food received.
Positive Experiences
Despite the issues, several reviews highlighted friendly staff and enjoyable food, particularly breakfast items and ice cream.
JP
Jae Phoenix
Feb 8, 2026
1.0
It’s outrageous to be charged $15 for two small blizzards $.89 a piece for extra toppings and not receive extra toppings. This particular location is notorious for this and to be honest with you. I feel like that should be considered theft if you are charging customers extra money for extra toppings and not providing that that is stealing, we just left this location and literally got a cup full of vanilla ice cream and at the top just toppings this is so annoying. I’m typically not want to complain about the fast food industry because I understand that most of the individuals working in facilities like this don’t care about their jobs or what they’re doing with the food and I really working there because they are in need of the income and often times are either young or older adults who have difficulty finding better opportunities, but this is the last time we’ll be ordering anything from this location. This is not the first time we’ve had to deal with this and I’m pretty sure we’re not the only customers that deal with this. I’m really annoyed that we spent that much money on two blizzards and the extra toppings to not get what we paid for if you’re not gonna give people what they pay for don’t charge them that’s theft.
WG
William Galloway
Dec 28, 2025
1.0
Went through the dive through on my way home. Ordered burgers and drink. They didn’t listen when asked for light ice in my drink. It had all ice and very little drink. I asked them to fix the drink and got an attitude. After receiving the food and leaving, when I went in the bag to get the straw and napkins there wasn’t any.
SE
SIDE EYE
Dec 12, 2025
2.0
Asked for extra topliyin my blizzard, was charged but didn't extra..
LL
LILRED (LILRED)
Dec 7, 2025
5.0
This is the best dairy Queen around totally awesome nice people fast drive thru way better than Burger King will ever be 😆✌️
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Gainesville?
Dairy Queen Grill & Chill is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday from 6:00 AM to 11:00 PM, Saturday from 7:00 AM to 11:00 PM, and Sunday from 7:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Gainesville, GA?
It is located at 229 Shallowford Rd NW, Gainesville, GA 30504-4133.
What kind of food and treats can I expect at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location offers both drive-thru service and outdoor seating.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, it is family-friendly and welcomes children with seating available.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, orders can be placed online for pickup through their ordering website.
Are there special offers available through Dairy Queen's app?
Yes, customers can download the Dairy Queen app to access exclusive deals.
Which nearby places can I visit after enjoying a meal at Dairy Queen Grill & Chill?
Nearby, you can visit Sumo Hibachi and Wings for Japanese food, Bubble Bees Tea Taiwan for bubble tea, or The Iron Rose gift shop, all within a short distance.
Where can I get dental or medical services near Dairy Queen Grill & Chill?
Great Expressions Dental Centers and Legacy Family Dentistry are close by for dental and health services.
Are there services available nearby for mobile phone repair or electronics?
Yes, CPR Cell Phone Repair Gainesville, Cell Phone Repair, uBreakiFix, and Vertascale offer mobile phone and electronics repair near Dairy Queen.
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Certified March 01, 2026Yext Knowledge Graph
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