Chipotle Mexican Grill

3.7
337 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

604 White Sulphur Rd, Gainesville, GA
30501, United States
(678) 707-7184
https://www.chipotle.com
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Gainesville East is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
604 White Sulphur Rd, Gainesville, GA
30501, United States

Hours

Reviews

3.7
337 reviews
5 stars
173
4 stars
54
3 stars
21
2 stars
25
1 star
64

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including hard rice, overcooked meat, and lack of flavor in guacamole.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders.

Portion Sizes

Several customers expressed dissatisfaction with portion sizes, noting they were smaller than expected or inconsistent.

Cleanliness

Multiple reviews mentioned cleanliness issues in the dining area and restrooms, with some customers finding the environment unsatisfactory.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food freshness and service.
  • LG
    Luis Guzman
    4 days ago
    5.0
    Only in Gainesville GA
  • NR
    Nancy Renteria
    Nov 15, 2025
    1.0
    I do not recommend this Chipotle to anyone. They have horrible customer service. The restaurant was slow and it took a while for anyone to take my order or even acknowledge that I was even there. I can't believe I paid as much as I did for such a small portion of food. Never again. Do yourself a favor and go elsewhere.
  • CP
    Charity Powers
    Nov 9, 2025
    3.0
    Food is good but the drink machine from drive through makes drinks have a dirty taste, I’d recommend cleaning that.
  • JZ
    John Zendrosky
    Nov 1, 2025
    5.0
    Always the love of my life.
  • JG
    Jeremy Gilbert
    Oct 10, 2025
    1.0
    Came to order some food to go. Ordered 2 bowls and she starts making my first bowl and started putting the wrong toppings on and the girl that was suppose to be making the second bowl walked off so I told the other young girl that I was waiting on my second bowl and they made the first bowl but never made my second bowl after asking for it twice. So I just gave up and didn't eat and just let my son eat. Will definitely be elsewhere from now on.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Gainesville East located?

It is located at 604 White Sulphur Rd, Hall, Gainesville, GA 30501, USA.

What are the operating hours for Chipotle Gainesville East?

Chipotle Gainesville East is open every day from 10:45 AM to 11:00 PM.