Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unprofessional behavior from staff, while others praised friendly and helpful service.
Order Accuracy
Numerous reviews highlight issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Food Quality
Customers expressed dissatisfaction with food quality, citing cold, stale, or poorly prepared items, although some also mentioned good food experiences.
Wait Times
Many reviews mention long wait times in the drive-thru and for mobile orders, contributing to a negative dining experience.
Management Issues
Several customers pointed out that management and staffing issues are contributing to poor service and operational inefficiencies.