Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Food Quality
Customers frequently reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Speed of Service
Many customers experienced long wait times in both drive-thru and in-store, often exceeding acceptable limits.
Cleanliness
Several reviews mentioned dirty bathrooms and overall cleanliness issues within the restaurant.
Staff Attitude
While some reviews praised friendly staff, many others noted a lack of respect and poor attitudes from employees.
TQ
Tyreese Quinn
Feb 16, 2026
5.0
Very polite employees. Got in there and out quickly.
TG
Tammy Gomez
Feb 12, 2026
5.0
Quarter pounder wasnt done. Fries were cold
JM
Jordon Melton
Feb 6, 2026
1.0
Horrible customer service. They talk ugly and dont respect we are paying customers.
TT
Trent Tucker
Dec 26, 2025
1.0
Nasty. Took forever.
CC
Callie Cooper
Dec 4, 2025
1.0
Went to take my girls to get the new Grinch happy meals and let them play, but was told as soon as walking in, at 7 PM, that they were only open for door dash and online orders. The sign on the door said their dining room hours were until 11. When I asked about the hours I was told there were only a few people there and some of the people were working off the clock just to help out. Either get more help OR give your employees more hours to work ON THE CLOCK so they actually give decent customer service McDonalds!!!