Customer service experiences varied widely, with some praising attentive staff while others reported rude or inattentive service.
Food Quality
Food quality was inconsistent, with several customers noting issues such as overcooked or bland dishes, while others enjoyed their meals.
Atmosphere
The restaurant atmosphere was generally described as clean and welcoming, contributing positively to the dining experience.
Wait Times
Many customers expressed frustration with long wait times for food and service, impacting their overall satisfaction.
YM
Yvonne McCoy
2 days ago
3.0
Our service was almost Awesome but he missed our appetizer!! We looked up and our dinner was coming out…we asked the runner where was the appetizer he looked startled…Than when l got my food l asked for the special toppings on the side…l asked for melted butter also loaded mashed potatoes but, l ate my meal because l had to take my medicine he offered ….my take is double check guest(s) order double check meal before they come out for presentation and by the way l had the grilled salmon with the mushrooms, shrimp and creole sauce (which was supposed to be on the side
CC
Christal Cash
2 days ago
5.0
NAJAH ! (I may be spelling her name incorrectly, my apologies) but she provided some of THEE BEST CUSTOMER SERVICE I have received since living in GA! I pray she goes many great places ! She was also very attentive, to the point we didn’t have to request the simple things! I don’t live in Fayetteville but if I returned I would definitely go back and request NAJAH ! Keep being great NAJAH 🙂↕️🤏🏾🤏🏾🤏🏾🤏🏾🙂↕️
JD
Juan D
2 days ago
1.0
Absolutely I want to tell you about it. I ordered our food for take out. One dinner with ribs baked potato and broccoli. There was no broccoli with that dinner that I discovered when I got home. The second dinner was chicken on the barbie with baked potato and broccoli. I realized while I was still there in the restaurant that there was no baked potato in that dinner. Also when I got home I started to eat the chicken and it was very dry, which seemed it was overcooked. Not at all a good experience. I do believe in getting what you pay for, and nothing more or nothing less. I called the restaurant in Fayetteville GA where I ordered my food and the phone was answered by a young man. I asked to speak to the manager. The young man stated that the manager was extremely busy and can't come to the phone but I can tell him what I needed. I expressed to the young man that I didn't get broccoli on one of my dinners, and the young man said to me " I will have to let you speak to the manager about that" and put me on hold. I was on hold about 5 minutes and then the phone was hung up on the restaurants end. Not a great experience at all.
DP
David Paine
5 days ago
1.0
I ordered wings and a sweet potato to go. Wings were okay but this is how my sweet potato looked!!! So you can imagine once I got home I was upset to find it like this. How do you serve this to some one!!
EF
Ericka Foote
Feb 21, 2026
3.0
My family and I did not have a good experience on 2/21/26. We were told it would be an hour wait for a party of 7, which was fine, we understood that. We waited in the car. But after over an hour wait, I checked back with the hostess and realized she had forgotten about us. We never got the text to our phone. She rushed and got us seated. As we were ordering, we found out Outback has removed the Porterhouse Steak from the menu.
Our group ordered two NY steaks, medium, three of the center cut sirloin steaks, medium well. All of them were well done.
We were able to send them back and get them done correctly but the entire experience was a disappointment.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://outbackprod-g8dygre8fjatbjdb.a02.azurefd.net/menus/Outback\-Gluten\-Free\-Menu.pdf) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
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