Dairy Queen Grill & Chill

3.9
788 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
425 N Glynn St, Fayetteville, GA
30214-1106, United States

Hours

Reviews

3.9
788 reviews
5 stars
347
4 stars
221
3 stars
107
2 stars
31
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unresponsive to customer needs.

Food Quality

Many customers reported issues with food quality, including cold, old, or improperly prepared items, leading to dissatisfaction.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and unsanitary practices among staff.

Order Accuracy

Several reviews mentioned incorrect or incomplete orders, indicating a lack of attention to detail in fulfilling customer requests.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed the ice cream offerings.
  • MC
    Michelle Crawford
    Dec 21, 2025
    1.0
    So customer service is definitely not a must or a priority at this location. Food was hot but the service was not!
  • MM
    Mart M
    Dec 2, 2025
    1.0
    We’ve been customers of this DQ for over 5 years, and the service at this particular location has been the worst of any Dairy Queen we’ve been to. I shared my experience with 5 or 6 of my neighbors and we all agreed it is unacceptable. Employees aren’t responsible and don’t seem to care about customers, and it shows in most visits. If you are the owner: You may want to get in contact with one of us — I would welcome discuss this and I'm sure we would all be happy see improvements to our local DQ.
  • BM
    Brenda Moody
    Oct 26, 2025
    3.0
    Their chocolate dipping sauce for their ice cream seems to have been diluted the last five times that I’ve gone. It doesn’t even cover and create a good Chocolate crust. The standards are really getting low.
  • DC
    Daniel Campbell
    Oct 6, 2025
    4.0
    Quite, clean, and easy to get to.
  • TT
    thegoldenchild
    Sep 9, 2025
    1.0
    RUDE! i ordered a medium ice cream cone. they tried to hand me a melted cone that was lopsided, falling off the cone & looked like it sat for 5 minutes before i got to the window. Not to mention it was cuffed in the workers hands , no gloves, no napkin as a barrier. i asked the guy to remake it , he huffed & rolled his eyes. i politely pulled off . First & last time at this location.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Fayetteville offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers, and ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill located at 425 N Glynn St?

The restaurant is open daily from 10:00 AM to 10:00 PM.