Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and food preparation mistakes.
Customer Service
Feedback highlighted poor customer service experiences, including rudeness and lack of attentiveness from staff.
Wait Times
Many reviews mentioned long wait times, particularly for mobile orders and inside the restaurant.
Food Quality
Customers expressed dissatisfaction with food quality, citing issues like cold items, soggy food, and inconsistent preparation.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty tables and unclean ordering kiosks.