Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported consistently poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews highlighted issues with food quality, such as cold or stale items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Some customers noted that the restaurant was clean, but others pointed out issues with food handling and employee attire.
Management Issues
Several reviews mentioned poor management practices, including lack of staff training and inadequate response to customer complaints.
DP
denise parks
2 days ago
1.0
The service was awful. Management is terrible. The attitude isn’t management material. They need real training bad. The General Manager say things about customers in their face. Plus the good is cold and they don’t give you all your food. Please don’t go asking for it. Management gets a bad attitude like it’s your fault. I’m done. You try to support but it’s not coming back. Management: go wait on her !!!!
AL
Adrien Loy
Jan 2, 2026
1.0
This is the worst franchise see privately owned McDonald’s I have ever been to. I worked for a private franchisee owner in the past and I’ve never had such terrible experiences like this location. It’s the one closest to my home. The orders are always wrong. Nobody knows what they’re doing and then all the time the card reader is always down in the drive-through but yet they can do the card reader in the lobby that doesn’t make any sense because I’ve worked in the corporation. If it’s down in one side it’s down everywhere that’s not how you reduce your drive-through times to meet quota. I will make sure that McDonald’s corporation is well aware of this location. I have the location number. I’ve given it more than one chance it’s a waste of peoples time to sit in a line to be turned away.
SW
Steve Wilkerson
Dec 15, 2025
1.0
We ordered 3 McRibs and 2 orders of fries. After waiting 10 mins pulled off from drive through, we finally got our order. When we got home (45 mins drive) and opened the order, we were stunned. They had either run out of McRib buns (nothing said to us) or had no clue how to make them. We got a regular hamburger bun with half the meat hanging out of it and a box drenched with BBQ sauce (see attached photo). The fries were less than half full to top it off.
This wasn’t a mistake. This was intentional and fraudulent. I won’t go back.
SB
Shane Backes
Dec 7, 2025
1.0
Unfortunately I have to write this.
Over the last couple of years that we have frequented this McDonald's i swear its gotten worse. Today takes the cake.
It was semi busy not much different as normal. But at the drive through speaker it was Are you using the mobile app? No. Then it was what do you want. Ok. People have bad days its all good I understand. But when I got to the 2nd window to pick up food the order was large sized and the fry boxes are half empty and cold as the ice in the cups.
With Wendy's opening in the coming weeks and Chick-fil-A opening within the year you all need to get it together. Im sorry but this is unacceptable to even for fast food.
Unfortunately the crew doesn't care because its all about times and getting off of shift. But as an owner someone needs to put their foot down and take control and yes I worked in fast food as a teen I understand. But we were not this bad.
SM
Sharon Martin
Dec 6, 2025
1.0
Do not go here during busy hours. Waited over 45 minutes for my order inside, and got meat on a bun that was supposed to be a big mac. There was no sauce, no cheese, no onions, a sprinkle of lettuce, no pickles. Then it's impossible to get out once you have parked since the drive through blocks you from backing out.
If you must go, do not order online, use the drive through, and do not move forward until you have checked all the food.
What are the regular opening hours for McDonald's at 5109 Washington Road, Evans, GA?
McDonald's is open from 5:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What are the delivery hours for this McDonald's location?
Delivery services are available from 5:00 AM to 11:45 PM Monday through Thursday and Sunday, and until 12:45 AM on Friday and Saturday.
What are the drive-through hours at this McDonald's?
The drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available as part of the pickup and delivery services.
What ordering options are available for customers?
Customers can order through the McDonald's app, online delivery, curbside pickup, drive-thru, and mobile ordering services.
What payment methods does McDonald's accept at this location?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there WiFi available at this McDonald's?
Yes, WiFi is available for customers at this location.
Are there any nearby coffee shops where I can visit before or after my meal?
Yes, Starbucks is a nearby coffee shop close to McDonald's, so you can enjoy a coffee before or after your meal.
Where can I find nearby shipping and courier services?
Nearby shipping and courier services include UPS Access Point locations and PostalAnnex+, which provide post office and shipping center services close to McDonald's.
What nearby shopping centers or landmarks can I explore around McDonald's?
Riverwood Towncenter LLC and Riverwood Town Center are nearby shopping centers and public plazas you can visit to shop or explore before or after dining at McDonald's.