Chipotle Mexican Grill

Reviews

• NC

  Nate Copeland

  Apr 3, 2026
  4.0
  I love chipotle food, it's fairly consistent from restaurant to restaurant. They generally give good portions here and the server did a great job stuffing it all in. Not the most efficient one I've been at, but they're nice enough and no major complaints.
• ZN

  Z Nik

  Apr 2, 2026
  1.0
  I have eaten here a handful of times. The servers and cooks never communicate when the food is low so I been handed literal scrapings from the pan multiple times. The employees are more worried about social time then preparing and serving food. The restaurant is scheduled online to open at 1045 and the food is never ready. It is by FAR THE WORST CHIPOTLE in the Augusta area serious adjustments need to be made
• ZN

  Zachary N.

  Mar 8, 2026
  1.0
  Very unorganized and I waited 20 minutes past pickup time as they handed 5 other customers their orders when I got there first, either need retraining or to make orders in order of when they get them
• KA

  Kai Aldridge

  Mar 5, 2026
  1.0
  Without fail every single time I have ordered here it has been 20+ minutes late
• LM

  Lisa Medders

  Feb 18, 2026
  2.0
  I had a very disappointing experience at this Chipotle location. From the moment I walked in, the restaurant was noticeably dirty. The doors were dirty, most of the tables were dirty, and we actually had to wipe down our own table to sit. I understand busy rushes, but there were several employees working and someone could have easily taken a few minutes to clean the dining area. The staff was also extremely rude. The young lady at the register argued with me about what I ordered. I am vegetarian and I know exactly what I asked for. I ordered chips and a side of queso, but she gave me chips with salsa. When I told her I did not order salsa and that I ordered queso, she insisted that I was wrong and continued to argue instead of simply apologizing or correcting the mistake. A manager eventually came over, and I explained that arguing with a customer is completely inappropriate. They did refund my money, but then recharged me more afterward, which was frustrating. This whole situation could have been handled so much better with basic customer service and respect. On top of that, they were almost out of rice, and when I asked about fresh rice that I could see sitting nearby, they acted like it was a huge inconvenience. There was barely enough rice to complete my bowl. Overall, the cleanliness, attitude, and service were unacceptable. I will not be returning to this location.

Frequently Asked Questions About Chipotle Mexican Grill