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Jimmy John's

3.1
(183 reviews)

Business Details

5479 Chamblee Dunwoody Rd, Dunwoody, GA
30338, United States
(678) 395-3021

About

Sandwich Restaurant

Location

Jimmy John's
5479 Chamblee Dunwoody Rd, Dunwoody, GA
30338, United States

Hours

Reviews

3.1
183 reviews
5 stars
74
4 stars
13
3 stars
15
2 stars
17
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect sandwich orders and missing ingredients, leading to customer frustration.

Staff Performance

While some customers praised individual staff members for their friendliness, overall staffing issues and lack of training were noted as significant problems.

Delivery Issues

Numerous complaints were made about slow delivery times, with many customers experiencing delays of over an hour.

Management Concerns

Several reviews pointed to poor management practices, including unprofessional behavior and inadequate handling of customer complaints.
  • AH
    Asad Hayat
    Jan 11, 2026
    5.0
    Staff here has been solid. Usually subs are made well.
  • JS
    Jason Sansbury
    Dec 31, 2025
    4.0
    Ordered pick-up for sandwiches. In the order, asked for names on the sandwiches and for them to be cut in place. Neither of those requests were honored. Overall, sandwiches were okay but an astronomical amount of lettuce on each sandwich, which really took away from the experience.
  • JJ
    JordanDenae
    Nov 15, 2025
    3.0
    This was my first time at this Jimmy John’s location. As a customer for years, this is probably the worst location I’ve been to. I ordered an ultimate porker and chicken bacon ranch through the app about 10 minutes before I arrived. The order was not ready when I got there, but because there was only one person on staff! The staff was super friendly and indeed did everything she could. As she handed me my sandwiches, she let me know the person before her did not prep any lettuce so unfortunately our sandwiches would not have any. I was okay with this, as she offered a free bag of chips in its place. Now that I am home, looking at my sandwiches, they are missing practically everything! We only have meat and bread. I have had to add things from my refrigerator. On one hand, I understand because the poor girl was all alone and probably overwhelmed! On the other hand, I am also very frustrated that I paid over $20 for sandwiches missing tomatoes, mayo, lettuce etc. Overall, this location does not seem to care about the employees and seems very unorganized. I likely will never return. The staff working today definitely deserves a bonus of some sort, definitely a lot for one person.
  • BP
    Blake Peaden
    Nov 2, 2025
    1.0
    The person up front put veggies in my sandwich when I specifically emphasized no veggies. Terrible service.
  • JA
    Jovan Amore
    Oct 1, 2025
    1.0
    Ordered 2 subs and the toppings were all mixed up… paid for extra bacon and not only was the bacon on the wrong sub it was not even extra nor regular.. the guy with pink hair who made the subs apologized and was in the process of remaking the sub but the woman working with him didn’t allow him to remake the subs because she wanted to go home. He fixed what I could see by picking pickles out of the wrong sub etc. but after I got home I realized both sandwiches were missing extra onions my #2 was missing extra lettuce and the turkey sub had almost no turkey and ended up having a ridiculous amount of peppers almost joke like hidden in one side of the sub! Then found even more on the other half lol def the worst jimmy johns experience I’ve ever had. Never had issues whatsoever with any other jimmy John’s before so this was extremely unexpected and unfortunate. My partner was very disappointed with her sub

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