Chipotle Mexican Grill

2.8
145 reviews
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About

Mexican Restaurant
Chipotle Roswell Road North is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
8753 Roswell Rd, Dunwoody, GA
30350, United States

Hours

Reviews

2.8
145 reviews
5 stars
48
4 stars
13
3 stars
5
2 stars
18
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including bland flavors, stale chips, and improperly cooked ingredients.

Customer Service

Many reviews highlighted poor customer service, with staff displaying rude attitudes, lack of attention, and unhelpful responses to complaints.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.

Order Accuracy

Frequent complaints about incorrect orders and issues with portion sizes were reported, leading to customer dissatisfaction.

Management Issues

Multiple reviews pointed to poor management practices, including unprofessional behavior from managers and lack of effective oversight.
  • ST
    seth taratoot
    Nov 5, 2025
    2.0
    The food is generally fresh, however the reason for the bad review is the staff, specifically the woman who is behind the serving counter is rude and intentionally gives awful sized portions. Hard to keep coming back to this location... … More
  • TP
    teresa pena
    Oct 18, 2025
    1.0
    Are y’all really okay with serving dog cause cause why is the rice mushy and meat flavorless. Work on the quality of your food or shutdown at this point 🤧🤷
  • YV
    Yasmin Valenzia
    Oct 1, 2025
    1.0
    I never leave negative reviews for any customer service job however when I arrived to this Chipotle “Kayla” did not greet, stared at me and did not ask what I wanted. She had a very horrible attitude since the moment I stepped into the store. I begin to order she then proceeded to say “PROTEIN” I said yes can I get black beans and then my protein and she looked at me like I was stupid and said PROTEIN. When I got to the toppings she put a SINGLE corn in my middle taco and I asked her to please add more. I asked for her name and she did not want to give it to me, I asked her coworker and he mentioned she is Spanish and I told them I am as well and it does not excuse her attitude and being unpleasant. I will never be back here.
  • JA
    JamesR Allen
    Sep 30, 2025
    1.0
    I asked to use the bathroom as a door dash driver they told me I need to make a purchase I am the customer picking up a order do not go here food is bad service is bad
  • TT
    Tonya Tyler
    Sep 19, 2025
    1.0
    My daughter placed an order which was inaccurate and asked for the manager. I noticed a common concern. The manger stated that cross-contamination probably had onions in it and suggested that we read the website regarding the cross contamination. Then he said he would not apologize for the incorrect order and walked away.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill offer at the Roswell Road North location?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill on Roswell Road North?

The restaurant is open daily from 10:45 AM to 11:00 PM.