McDonald's

Reviews

• CS

  Christina Shin

  5 days ago
  1.0
  Is it just me or does this location sucks all around? I usually do more formal reviews but this place is just terrible customer service. They also miss something and don’t ever pay attention when you are waiting to talk to someone. I think the old man helps and is the only friendly person there. There were only a few cars behind us but they couldn’t wait 30 seconds for me to pull up the app and told us to go back around. They all don’t want to be working and have an attitude. And the other comment about people sleeping there is true. Just saw someone the other day but I’m not sure if they are homeless or just coming in there for a break. And they never have the special edition stuff and don’t tell you. Also when you want other toys (even though there’s no customers) they are not willing to help you get a different one.
• LP

  Lorena Pacheco

  Apr 3, 2026
  5.0
  We were greeted at entering and our order was taken quickly and our food arrived timely. The lady that works around noon is so kind and asked us what we needed and they keep the bathroom super clean! I was always curious about this McDonald's and why it was busy now i see why.
• CC

  carsrrreteyhfj

  Mar 24, 2026
  1.0
  First of all when I went to the drive-through it took five minutes just for the person to answer and I asked for plain Portuguese and Patty on my burger and they gave me pickles, ketchup, and onions terrible night shift and not good service
• LL

  Layla

  Mar 18, 2026
  1.0
  i eat and mcdonald’s here and there but this location is horrible the few times i’ve gone. i ordered on doordash this time so i don’t waste time driving and sitting in the line…which is ALWAYS wrapped around the building and barely moving. I ordered a mcflurry and other stuff but didn’t receive the mccflurry? called mcdonald’s no answer ofc. what’s the point of having a contact number ?? all this money the company had and apparently the machine is always broken or they don’t want to clean it.
• DD

  Denisha Durham

  Mar 16, 2026
  1.0
  I am writing to formally report an incident that occurred during my recent visit on March 15, 2026 at the McDonald’s location at 1963 Pleasant Hill Road in Duluth, Georgia. The situation escalated unnecessarily due to the conduct of the manager on duty and resulted in a very uncomfortable and concerning interaction. While placing my order, I asked a simple question at the drive-thru window: “Can you put BBQ sauce and ranch in the bag.” The manager responded in a combative and unprofessional manner by loudly correcting me and repeatedly stating, “Please, PLEASE, you need to say please.” The tone and manner in which this was delivered felt unnecessarily aggressive and inappropriate for a routine customer interaction, and around minors. Because of the manager’s behavior and the discomfort it created, I informed her that I no longer wished to proceed with the order and requested a refund. I also asked for the contact information for her supervisor so the matter could be addressed appropriately. Despite requesting this information multiple times, the manager refused to provide it. In an effort to resolve the matter without further confrontation, I remained at the drive-thru window and requested assistance from the officer present at the location. Unfortunately, the initial interaction with the responding officer was also dismissive and unhelpful. Eventually, after I called to request a supervisor, another officer arrived and I was finally able to receive the refund. It should not require this level of escalation simply to cancel an order and receive a refund. The situation became unnecessarily complicated because the manager continued the confrontational tone rather than attempting to resolve the matter professionally. Additionally, during this encounter I was informed by the officer that I had been trespassed from the property and was not permitted to return. Given the circumstances surrounding the incident, I am requesting clarification regarding this decision and written confirmation of any formal trespass notice that may have been issued so I may address the matter with the police department if necessary. I believe this incident warrants review by upper management. Customers should not be subjected to hostile or confrontational behavior when making routine requests, nor should a simple refund request escalate to the point of law enforcement involvement. For transparency and documentation purposes, I am requesting that this matter be reviewed by the general manager, franchise owner, or district supervisor responsible for this location. I would appreciate a written response regarding the findings and any corrective action taken. Thank you for your attention to this matter. I look forward to hearing from someone in leadership regarding this incident.