Wendy's

3.6
919 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1615 Pleasant Hill Road, Duluth, GA
30096, United States

Hours

Reviews

3.6
919 reviews
5 stars
373
4 stars
200
3 stars
126
2 stars
58
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for friendliness while others are criticized for rudeness and unprofessional behavior.

Food Quality

Food quality is inconsistent; some customers report fresh and hot meals, while others complain about cold, stale, or improperly cooked food.

Cleanliness

The restaurant's cleanliness is noted positively by some, but several reviews highlight issues with dirtiness and unpleasant odors.

Speed of Service

Drive-thru service is often described as slow, with some customers experiencing long wait times.

Management

The presence of a new manager has received positive feedback for improving service, but there are also complaints about unprofessional behavior from some staff.
  • EE
    EL Edsel
    Nov 8, 2025
    5.0
    Food was ready to pick up and everyone was friendly and professional
  • MR
    Mild Red
    Oct 14, 2025
    5.0
    I went through the drive thru today on my lunch break. I was extremely happy to hear the new manager’s voice on the speaker. I voiced a minor concern at the speaker. I am happy to say that by the time that I arrived at the window, the manager (Chay) had resolved the issue. His exact words were that he wants to keep his customers happy so that they keep coming back! ( Hallelujah) Finally a manager that gives a damn about his job and is willing and able to provide excellent customer service. A big shout out to Chay for making a difference. I also notice that the food was fresher than normal. Hot fries!!! I have faith that Chay is going to continue to make a positive impact on this Wendy’s location. I feel like his positive attitude will trickle down to all of the employees and will improve morale! Shout out to Chay!
  • AM
    Aros Mahmud
    Sep 3, 2025
    5.0
    Chay the new manager is awesome. They've been serving hot and fresh food all the time since he has been here.
  • CH
    Carlos Hall
    Aug 17, 2025
    5.0
    Fast drive thru service
  • HN
    Hieu Nguyen
    Aug 8, 2025
    1.0
    Order chicken sandwich and got a raw chicken sandwich..hopefully I didn't eat too much of it. Be careful

Frequently Asked Questions About Wendy's

Is 1615 Pleasant Hill Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.