Jimmy John's

3.9
226 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2040 Pleasant Hill Road, Duluth, GA
30096, United States

Hours

Reviews

3.9
226 reviews
5 stars
126
4 stars
36
3 stars
15
2 stars
11
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and attentive staff, others reported rude behavior and unprofessionalism from certain employees.

Food Quality

The quality of food received varied significantly, with some customers enjoying fresh and delicious sandwiches, while others complained about poor hygiene practices and unsatisfactory sandwich preparation.

Cleanliness

Several reviews highlighted concerns about cleanliness and hygiene, with reports of unsanitary conditions and improper food handling by staff.

Delivery Issues

Many customers experienced problems with delivery, including long wait times and difficulty contacting the store for updates.
  • ZZ
    Zöe
    Nov 14, 2025
    5.0
    Incredibly fast and effective customer service! Everything freshly made and delicious, pickle chips are a MUST!
  • MS
    Mariam Sami
    Oct 25, 2025
    1.0
    This Jimmy John’s in Duluth, has gone downhill. The employee, Jeremy ( name was on the receipt) was rude and unprofessional. He made my sandwich, dumped it on the counter, and said, “Here’s your sandwich” without even bagging it. When I asked for a bag, he just handed it to me instead of doing his job properly. Afterward, I saw other reviews mentioning the same guy not changing gloves before making food — clearly this isn’t a one-time issue. If this is the kind of staff Jimmy John’s is keeping, they’re going to lose loyal customers fast. I’m done with this jimmy johns and won’t be back. Also, i dont need a response from the management saying they are sorry about the experience and all because yall clearly dont care and i can tell by reading the reviews.
  • CM
    CM Martinez
    Oct 14, 2025
    4.0
    Really fresh food. Not fancy, but lots of options. I love the #4 with pickles and Provolone cheese. I order lunch in for my office every couple of weeks. It's dependable and the delivery is timely.
  • ES
    Elliot Sanchez
    Sep 20, 2025
    5.0
    I've only been here twice recently, but both times I was met with awesome customer service, friendliness, and attentive staff. The sandwiches I ordered were as good as they looked. I would come back here for lunch, fast and tasty for sure. 10/10
  • AJ
    Andreese Davis Jr
    Sep 15, 2025
    5.0
    Impeccable service. Clean, friendly, and the Tuna was delicious.