Chipotle Duluth Sugarloaf Parkway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as undercooked rice, brown lettuce, and poorly prepared items.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of attentiveness, and negative attitudes towards customers.
Cleanliness
Many customers noted that the location was often dirty, with unkempt food preparation areas and messy dining spaces.
Portion Sizes
Frequent complaints about small portion sizes, with customers feeling shortchanged despite paying for extra ingredients.
Management Issues
Several reviews pointed to poor management practices, including staff training deficiencies and inadequate inventory management.
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HanYolo
5 days ago
1.0
This location is always hit or miss. Its like they never prepare for a dinnertime rush? They were out of corn, no they weren't the little girl just lied to me even when I asked her if they had more in the back. I came by an hour later to get food for my girlfriend and you guessed it. They had corn. Such a silly thing to lie about and lose a customer over. These employees need to quit being lazy and cut open the bag of corn sitting in the fridge. Takes 5 minutes to prepare it.
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Tania Acuña
Nov 14, 2025
1.0
I asked for a chicken burrito and they literally didn’t even fill the scoop of chicken, they gave me half a scoop. They also seemed with a bad attitude.
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Tone Love
Nov 12, 2025
5.0
Not bad, nothing notable.
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kianna lewis
Oct 30, 2025
5.0
The food at this Chipotle has improved so much! The new staff is incredibly friendly and professional compared to before. The food is always well-seasoned and consistently fresh. The only minor suggestion I have is that the fajita mix could be cooked just a little longer and they could seize the black beans a bit more. Other than that, everything has been great.
I’m really happy they changed the staff!! the staff team was rude, and the food quality was inconsistent. I’ve even called corporate on them a few time.. The rice was either too hard or overcooked, and the counter area where they packaged food was always messy. Now, the new staff keeps everything clean and clearly takes pride in their work. It’s such a positive change for this location! Super happy For this location and hope they continue to progress!!
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Anuja khimani
Oct 27, 2025
1.0
I recently had a very disappointing experience at this Chipotle location. I placed an online order and clearly selected no sour cream and no cheese because I can’t have dairy, but my bowl arrived with extra sour cream and cheese. I didn’t notice until I got home, and I couldn’t even eat my dinner.
On another occasion, my online pickup order was poorly packed and the sauces were spilled all over the bag. When I politely asked the staff for help, I received a rude response and was told, “It comes like this.” That doesn’t make any sense — sauces should not come with lids half open or leaking.
In addition to that, the location was dirty and not properly cleaned. The counters and pickup area looked messy and unorganized, which is not acceptable for a food establishment. The staff also seemed to be in a bad mood and showed no interest in helping customers, which made the overall experience even worse.
This level of customer service and cleanliness does not meet Chipotle’s standards. I hope management takes this feedback seriously and improves staff training, customer service, and store hygiene immediately.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Duluth Sugarloaf Parkway?
Chipotle Duluth Sugarloaf Parkway is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Duluth?
It is located at 2190 Peachtree Industrial Blvd, Suite 110, Gwinnett, Duluth, GA 30097, USA.
Does Chipotle Duluth Sugarloaf Parkway offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order Chipotle online from the Duluth Sugarloaf Parkway location?
You can order online via their website at https://order.chipotle.com/ or using the Chipotle mobile app available on the App Store.
Does the Chipotle Duluth Sugarloaf Parkway participate in any rewards program?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What type of food does Chipotle Duluth Sugarloaf Parkway serve?
They serve customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What nearby businesses or attractions can I visit before or after dining at Chipotle Duluth Sugarloaf Parkway?
Nearby places include CAVA Mediterranean Restaurant, RaceTrac gas station, Crunch Fitness gym, Menchie's Frozen Yogurt, and Hollywood Feed pet store, offering options for dining, fitness, and shopping.
Are there other dining options near Chipotle Duluth Sugarloaf Parkway?
Yes, nearby restaurants include NYC Pizza Company, Panda Express, 2 NYer's Pizza, Freddy's Frozen Custard & Steakburgers, and Waffle House for a variety of cuisines.
Can I combine a visit to Chipotle with a workout nearby?
Absolutely! Crunch Fitness and Orangetheory Fitness Duluth are close by, making it convenient to work out before or after your meal at Chipotle.
How can I contact the Chipotle Duluth Sugarloaf Parkway location?
You can reach them by phone at +1 770-418-9120 or email at GA.2914.Sugarloaf@chipotle.com.