Order Accuracy
Many customers reported frequent issues with incorrect orders, particularly with customization requests not being followed.
Service Speed
Numerous reviews highlighted slow service, with long wait times for food and drinks, and some customers experiencing delays even after mobile ordering.
Food Quality
Feedback on food quality was mixed; while some enjoyed specific items like shakes and burgers, others reported issues with food being cold, poorly prepared, or not meeting expectations.
Customer Service
Customer service experiences varied widely, with some staff being described as friendly and helpful, while others were noted for being rude or unprofessional.
Operational Issues
Several reviews mentioned operational problems, including broken order machines, inconsistent opening hours, and issues with the app for ordering.