Customers frequently reported long wait times, incorrect orders, and poor organization, particularly during busy hours.
Food Quality
While some customers enjoyed the food, others complained about cold, overcooked, or poorly prepared items.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions, including unclean dining areas and improper food handling by staff.
Staff Friendliness
Despite service issues, many customers praised the friendliness and attentiveness of the staff.
Pricing Complaints
Numerous customers expressed dissatisfaction with high prices and perceived value for money.
MS
Michelle Smith
Nov 30, 2025
1.0
I had ordered food online through the mobile app and it kept cancelling my order. I was charged twice, so I went inside and was told I would have to pay a 3rd time. The GM then informed me that I would be refunded within a few days or so. Just ridiculous.
TW
Tammy Weatherington
Nov 2, 2025
4.0
It was ok.
ES
Ernest Small
Oct 22, 2025
4.0
Nice, clean, friendly
BP
Barbara P.
Oct 9, 2025
2.0
Went through the drive thru 2 days ago and they were out of vanilla ice cream, just chocolate. My husband didn’t want chocolate with his blizzard. They said about 10 minutes till it was ready. We left without getting anything.
Went through today by myself and ordered a kids chocolate cone…… no chocolate ice cream today! I left without getting anything.
Aren’t the employees trained to keep an eye on the level of the product in the machines.
WTH.
It is located at 2007 Veterans Blvd, Dublin, GA 31021-3031, USA.
What are the operating hours for Dairy Queen Grill & Chill?
They are open Monday to Thursday and Saturday from 10:30 AM to 9:00 PM, Friday from 10:30 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, they have a drive-thru available for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, offers booster seats, high chairs, wheelchair accessibility, and has restrooms.
How can I order from Dairy Queen Grill & Chill online?
You can place orders for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/14826/.
Are there any special promotions or apps I can use for deals at Dairy Queen?
Yes, you can download the Dairy Queen app for exclusive deals.
What attractions or stores are near Dairy Queen Grill & Chill that I can visit?
Nearby places include Dublin Mall for shopping, Bath & Body Works for beauty products, and Starbucks for coffee.
How can I use nearby public places like Dublin Mall when visiting Dairy Queen?
You can combine your visit to Dairy Queen with shopping at Dublin Mall, making it convenient for a meal or treat before or after shopping.
Are there other convenient services near Dairy Queen for errands?
Yes, nearby you will find OfficeMax Print & Copy for printing needs and T-Mobile for mobile phone services, convenient for running errands close to your meal.