Tropical Smoothie Cafe

Reviews

• OL

  Olivia Livv

  Oct 20, 2025
  1.0
  I stopped by around 8:45pm to order an Açaí bowl along with smoothies for my family. When I placed my order, the cashier repeated it back, but another worker quickly interrupted saying they were “out of Açaí bowls” I looked straight ahead and saw multiple Açaí bowls sitting right there in the cooler. It’s disappointing because the store doesn’t close until 9pm — if you’re still open, customers should be able to order what’s advertised. I understand wanting to wrap up for the night, but honesty and good customer service go a long way.
• JA

  Joseph Acquaye

  Sep 19, 2025
  3.0
  Great menu options and cool deals, but the service is slow, around lunch time Id budget around 40 minutes to get your order if you order online. I don't think they anticipated the volume of service from their app, door dash, etc. So at this point they aren't equipped to deal with it, hopefully gets better.
• DJ

  David Jenkins

  Sep 18, 2025
  5.0
  The food and the service was great!
• LE

  Levar Edwards

  Sep 17, 2025
  1.0
  I arrived at Tropical Smoothie on September 15th around 8:30 PM, and even though the posted hours said open until 9:00 PM, the doors were already locked. The team lead refused my walk-in order while the online ordering system was still active. On top of that, staff were rude, and a family member outside even shouted profanity at me. Very unprofessional and misleading — customers deserve service during the posted hours. Industry Standard: Cleaning and closing tasks are part of the shift and are expected to be done after closing time or while still serving customers up until closing. Customer Expectation: Posted hours create a promise to customers — if the sign says open until 9:00 PM, customers reasonably expect service until 9:00 PM. Professional Practice: Locking doors early to make cleaning easier sends the message that convenience for staff comes before customer service, which damages the brand’s reputation. Franchise/Corporate Rules: Chains like Tropical Smoothie usually have strict policies requiring employees to serve until the stated closing time. Closing early without approval can violate those rules and get a location in trouble with corporate.
• KC

  K CB

  Sep 5, 2025
  1.0
  I keep trying to give this location a fair chance. I ordered an Açaí bowl in the store. I explained to the young lady how the last few time there was little to no açaí in my bowl. She said she understood and would make sure that it was up to par this time. I always order my bowl with no bananas extra strawberries because I don’t like to freeze the banana. They almost got it right this time but they forgot the granola and the honey drizzle and for a frequent customer I find that this is unacceptable. The bowls are already on the pricey side and I shouldn’t have to get home and redo or fix my bowl when I’ve expected it to be made right in the store. I’m starting to feel that this location just doesn’t live up to the tropical smoothie Café brand that I’m accustomed to.

Frequently Asked Questions About Tropical Smoothie Cafe