Tropical Smoothie Cafe

Reviews

• SC

  Stefanie Cooper

  Dec 9, 2025
  1.0
  I came to this Douglasville location yesterday and again today hoping to have a better experience. I regularly get the Bahama Mama smoothie at other locations and it tasted off both days at this location. It tastes like the water is not properly Filtered. Each time two different people made my smoothie so it can’t be the workers. I def won’t be back!
• OL

  Olivia Livv

  Oct 20, 2025
  1.0
  I stopped by around 8:45pm to order an Açaí bowl along with smoothies for my family. When I placed my order, the cashier repeated it back, but another worker quickly interrupted saying they were “out of Açaí bowls” I looked straight ahead and saw multiple Açaí bowls sitting right there in the cooler. It’s disappointing because the store doesn’t close until 9pm — if you’re still open, customers should be able to order what’s advertised. I understand wanting to wrap up for the night, but honesty and good customer service go a long way.
• JA

  Joseph Acquaye

  Sep 19, 2025
  3.0
  Great menu options and cool deals, but the service is slow, around lunch time Id budget around 40 minutes to get your order if you order online. I don't think they anticipated the volume of service from their app, door dash, etc. So at this point they aren't equipped to deal with it, hopefully gets better.
• DJ

  David Jenkins

  Sep 18, 2025
  5.0
  The food and the service was great!
• LE

  Levar Edwards

  Sep 17, 2025
  1.0
  I arrived at Tropical Smoothie on September 15th around 8:30 PM, and even though the posted hours said open until 9:00 PM, the doors were already locked. The team lead refused my walk-in order while the online ordering system was still active. On top of that, staff were rude, and a family member outside even shouted profanity at me. Very unprofessional and misleading — customers deserve service during the posted hours. Industry Standard: Cleaning and closing tasks are part of the shift and are expected to be done after closing time or while still serving customers up until closing. Customer Expectation: Posted hours create a promise to customers — if the sign says open until 9:00 PM, customers reasonably expect service until 9:00 PM. Professional Practice: Locking doors early to make cleaning easier sends the message that convenience for staff comes before customer service, which damages the brand’s reputation. Franchise/Corporate Rules: Chains like Tropical Smoothie usually have strict policies requiring employees to serve until the stated closing time. Closing early without approval can violate those rules and get a location in trouble with corporate.

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