Papa Johns Pizza

3.6
309 reviews
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Business Details

3387 HIGHWAY 5, Douglasville, GA
30135, United States
(770) 489-4400
https://locations.papajohns.com/united-states/ga/30135/douglasville/3387-highway-5?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Douglasville, GA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Douglasville pizza for any occasion. Call us for pizza delivery in Douglasville or stop by 3387 HIGHWAY 5 for carryout to order the best pizza in Douglasville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
3387 HIGHWAY 5, Douglasville, GA
30135, United States

Hours

Reviews

3.6
309 reviews
5 stars
140
4 stars
59
3 stars
23
2 stars
23
1 star
64

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Customer service experiences varied widely, with some praising staff while others reported rudeness and poor management.

Food Quality

Food quality was inconsistent, with complaints about burnt pizzas, lack of toppings, and overall dissatisfaction with the meals.

Delivery Issues

Numerous reviews highlighted long wait times for delivery and difficulties in reaching the store for assistance.

Positive Experiences

Despite the negative feedback, some customers enjoyed their meals and praised the service, indicating that experiences can vary.
  • MD
    michele dailey
    Dec 21, 2025
    2.0
    Ordered 2 pizzas and the new salted caramel blondie which was good. The one pizza i ordered was a spinach pizza with Alfredo sauce(which used to be the best). When I looked at it it didn't look like it had sauce or cheese, but the manager assured me that the spinach came out from under the cheese. Why put fresh spinach on top to burn in the oven? Anyway got home, and both pizzas were thinner that hand tossed and there was a drizzle of Alfredo sauce literally not getting on the whole pizza, and they're was absolutely no cheese. We all tried to see if we could pick any off of it and nope they're was none. I tried calling and was on hold for said manager for 20 minutes the whole time it took me to drive back up there. His answer was well there are people who actually like no cheese even though it's pizza. No sorry, no let me make another one for you, no let me give you something for your trouble. It was horrible.
  • JB
    Julia Battle
    Nov 29, 2025
    1.0
    11/29/25. Papa John’s Hwy 5 Douglasville. Ordered 3 pizzas for carry out. They were confused and I had to wait 10 extra minutes for 1 of the 3. Got home and one pizza was totally wrong. Called several times and couldn’t get them to answer their phone to fix. Ordering call center couldn’t even get them to answer their phone. Gave up after 30+ minutes waiting for them to answer.
  • AA
    alyssa
    Nov 25, 2025
    5.0
    food was top tier and the lady on front was as nice as she could be , best customer service i've experienced in a long time.
  • RP
    Ron Paxson
    Nov 22, 2025
    1.0
    Ummm gross
  • RS
    Raquel Santos
    Oct 29, 2025
    5.0
    Manager was great she took my order it was done with in 10/15 min the only thing that bothered me was the fact that the outside lights were off an it was very dark
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Douglasville, GA?

Delivery is available from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Can I order carryout from Papa Johns Pizza and what are the takeout hours?

Yes, carryout is available daily from 10:00 AM to 11:45 PM Sunday through Thursday, and until 12:45 AM on Friday and Saturday.