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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Douglasville is here with warmth and welcome. Panera Bread. Food as it should be.
Mixed reviews on customer service; some staff are praised for their kindness, while others are reported as rude and unhelpful.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Food quality is inconsistent, with reports of fresh and delicious items alongside complaints of poorly prepared meals.
Cleanliness
Concerns about cleanliness in the restaurant, including dirty dining areas and bathrooms.
Speed of Service
Many customers noted slow service, particularly with pickup orders, leading to frustration.
KL
Kelly Lee
Oct 25, 2025
5.0
Big. Quick service.
JU
javi u
Oct 20, 2025
2.0
It’s will be a million times better if yall would put pictures of the salads
TT
Tamara
Oct 7, 2025
4.0
I always order the same meal and have no issues
LG
Lesli Garcia
Sep 12, 2025
1.0
Hello,
Today I picked up my order at Panera Bread 2868 Chapel Hill Rd, Douglasville, GA 30135 and the woman who attended me was rude. She did not speak to me respectfully and her attitude made me feel uncomfortable.
I have always enjoyed Panera, but this experience was very unpleasant. I hope you take my feedback into consideration to improve customer service at this location.
Thank you for your time and I look forward to your response.
SA
Sam A
Sep 8, 2025
1.0
they always forget something in the order, the drinks are watered down for pickup orders you can tell they made them as soon as the order came in, and if you have a pickup order and show up 3 minutes early? they’re gonna make you pull around, meanwhile they’ll happily serve people who order at the window with no issue. I feel like a pick up order should be picked up a little faster and a little faster, yes? bad panera location, not coming back to this one.
Does Panera Bread in Douglasville accept reservations?
No, Panera Bread in Douglasville does not accept reservations.
What are the operating hours for Panera Bread Douglasville?
Panera Bread Douglasville is open daily from 6:30 AM to 10:00 PM on weekdays, and from 7:00 AM to 10:00 PM on weekends.
Does Panera Bread Douglasville offer delivery services?
Yes, Panera Bread Douglasville offers delivery services from 6:30 AM to 10:00 PM on weekdays and 7:00 AM to 10:00 PM on weekends.
Can I order online or use an app for Panera Bread Douglasville?
Yes, you can order online or use the Panera Bread app available on the Apple App Store to place your order.
What types of meals does Panera Bread Douglasville serve?
Panera Bread Douglasville serves breakfast, brunch, lunch, and dinner with a focus on soups, salads, sandwiches, and fresh-baked breads.
What payment options are accepted at Panera Bread Douglasville?
Panera Bread Douglasville accepts American Express, Cash, Discover, MasterCard, and Visa.
Is there a drive-thru option available at Panera Bread Douglasville?
Yes, Panera Bread Douglasville has a drive-thru service for your convenience.
What are some nearby places of interest to Panera Bread Douglasville?
Nearby places include Joe's Crab Shack (seafood restaurant), GameStop (video game store), and Plato's Closet Douglasville (thrift and clothing store). You can visit these spots before or after your meal.
How can the nearby GameStop store be useful when visiting Panera Bread?
You can stop by GameStop near Panera Bread Douglasville to browse video games and electronics, making it a convenient option for entertainment shopping before or after dining.
Are there any health-focused stores near Panera Bread Douglasville?
Yes, The Vitamin Shoppe, offering vitamins, supplements, and health foods, is located nearby, which complements Panera's focus on clean ingredients.