Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,324 reviews
5 stars
642
4 stars
429
3 stars
430
2 stars
229
1 star
594
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both drive-thru and dine-in, with some waiting over 30 minutes for their orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and lack of attention to customers.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and food quality, leading to dissatisfaction.
Operational Hours
Several reviews mentioned discrepancies in advertised hours, with customers finding the location closed when it was supposed to be open.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold or improperly prepared items.
- BEBlake Eastland5 days ago5.0Very quick, nice engagement with the staff and very clean
- KSKameryn SaffoldJan 3, 20261.0The customer service was terrible. The girl on the intercom was extremely rude and impatient.
- KRKen ReeceDec 23, 20251.0Oh me lets get started. I have an 8 year old niece and all kids love McDonald's even her. Once she finds out we're going to Bremen McDonald's she said we just as well pull around back and eat garbage because that's all they serve example. I had a free 4 piece nugget from the monopoly game so after dance we went by there ordered she got a mango drink and the 4 piece nugget. Well she was drinking her drink on our way home and wanted a sweet and sour mix that they actually gave us. A minute later she said uncle they only gave me 3 nuggets. She said I told you we should have drove to the next McDonald's cuz they do not know what there doing she said I'm 8 and I can count this is so rediculous 3 chicken nuggets shake my head shake my head
- OSOuid SnaxDec 13, 20251.0Waited 40 min for a frappe and 2 sandwiches. Manager is worthless. Employees move to slow. Screw corporate for not giving them more help too. Problem from the top down.
- TLTyisha LockettDec 7, 20251.0This was the absolute worst customer service experience I have ever had. Whoever the girl was on the drive thru intercom was so rude and nasty and took a long time to even say anything so that I could order. Her tone of voice was so rude and when I asked her why she was being so rude she replied I can talk, however I want to on the speaker. She was so dismissive and kept rushing me with my order. Then when I got to the first window to pay, she left me there for 10 minutes with a whole line of cars behind me. The manager never came to the window to see what was going on. When I asked for the manager, he act like he did not care and when I asked him for his name, he said he does not give out his name. Even after I told him how long I was waiting and how rude the girl was he showed no empathy. He just wanted me to get out of his drive-through line so that the time would not add up. I asked for my food to be fresh and it was not everything was room temperature. I do not recommend this McDonald’s if you’re looking for great service and fresh food.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 2726 Chapel Hill Rd, Douglasville?
This McDonald’s location is open 24 hours every day of the week.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 6:15 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Fridays and Saturdays.
Does this McDonald's have a drive-thru service and what are its hours?
Yes, the McDonald’s drive-thru is open 24 hours every day.
What payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa payments.
How can I order McDonald's for delivery or curbside pickup?
You can order through their online delivery link or use McDonald’s mobile app available on Apple App Store and Google Play for pickup and delivery services.
Are there any nearby coffee shops I can visit before or after dining at McDonald's?
Yes, Starbucks is nearby and is a great option for coffee lovers to visit before or after your meal at McDonald's.
What other fast food restaurants are located near this McDonald's?
Nearby fast food options include Panda Express, Subway, and Arby’s, offering a variety of cuisines close to McDonald's.
Are there fitness or wellness centers near McDonald's in Douglasville?
Yes, Orangetheory Fitness and Relax Massage spa are nearby for fitness and wellness activities before or after your visit to McDonald's.
What services does this McDonald's provide for contactless convenience?
They offer curbside pickup, delivery, same day delivery, and no contact delivery for customer safety and convenience.
Where can I find the complete menu for this McDonald's location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.