Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9484 Highway 5 in Douglasville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,138 reviews
5 stars
614
4 stars
279
3 stars
100
2 stars
49
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, particularly with management being unhelpful or defensive.
Food Quality
While some customers praised the food as fresh and delicious, others complained about incorrect orders, cold food, and inconsistent fry portions.
Pricing
Numerous reviews highlighted the high prices, with many feeling that the cost did not match the value received.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, while others reported it being messy or unclean.
- AHAbby HiltonJan 5, 20264.0Fresh...warm and crispy
- TMTiffini MorganDec 16, 20251.0For the 2nd time this location has put cheese on a hamburger. $50 for burgers and fries and messed up orders with no compensation is unacceptable. I will not be back. Its a simple fix. Be accountable at least offer a refund for half the amount of the purchase or for a future purchase. The managers suggested me to bring back the food tomorrow when I have time. Madness. So for the $50 I just spent im supposed to still be hungry??
- WCWalter CatronDec 15, 20251.0The manager at this location refused to fix our order and refused a refund. This was after I called to express that my order was wrong and instead of admitting the mistakes and offering to help, he hung up. I then had to return to the store and continued to be refused help because instead of being helpful, the manager because instantly defensive and refused to communicate. I was never disrespectful. I ended up not having dinner and not getting a refund. This location basically stole my money and treated me like crap.
- LKLakenya KayDec 13, 20255.0I always come here and I’m greeted with a smile, great customer service, and my food is good. From the grill cook to the cashier.
- MMMistyNov 18, 20251.0Customer Service is KEY to any business. You failed!! I placed an online order pulling in to the parking lot- waited 10 mins- it said my order was ready. I walked in gave my name- the employees said I just got to add your fries & drops them. (great I love fresh) He hands me the cup for my drink. There is a line a the register. Thinking glad I avoided that WRONG- fries come up & they serve them to the other 7 orders they just got & not mine because they do white tickets first not yellow. I had to wait another ten minutes for my fries. That is utterly ridiculous & awful customer service. Leaving me waiting to serve people who out there orders in after me. Why offer online ordering & tell me it’s ready. Some processes need improving!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys in Douglasville accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for Five Guys in Douglasville?
Five Guys in Douglasville is open daily from 11:00 AM to 10:00 PM.
Can I order food for delivery from Five Guys in Douglasville?
Yes, delivery is available daily from 11:00 AM to 9:30 PM.
What types of payment does Five Guys in Douglasville accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is the Five Guys menu at Douglasville available online?
Yes, you can view the menu online at http://www.fiveguys.com/Menu or via their mobile app.
Does Five Guys Douglasville offer takeout or dine-in options?
Yes, Five Guys offers both dine-in and in-store pickup options. No drive-through available.
What are some nearby places to Five Guys in Douglasville that I can visit?
Nearby places include Chevron Station Douglasville, Ben & Jerry's ice cream shop, and Starbucks coffee shop.
Where can I get a coffee near Five Guys Douglasville?
Starbucks and Dunkin' are both close to Five Guys, perfect for a coffee before or after your meal.
Are there any dessert options around Five Guys Douglasville?
Yes, Ben & Jerry's ice cream shop nearby offers a variety of ice cream treats for dessert.
Can I visit other restaurants near Five Guys in Douglasville?
Yes, Olive Garden Italian Restaurant, Monterrey Mexican Restaurant, and Popeyes® Louisiana Kitchen are all nearby.