Dunkin'

Reviews

• JC

  J Cook

  1 day ago
  1.0
  This Dunkin has the absolute worst customer service!!!!! Never acknowledge the customers , no good morning... No how can I help you nothing!!! I don't understand for the life of me.. why I have to wait for a mobile order that behind the counter.... The purchase of ordering ahead is you don't have to wait. I place and mobile order it's behind the counter and the staff won't even acknowledge you standing wait for an order that should be placed in the mobile pickup area. The is nasty... Trash all over the floor .. needs mopping. Horrible. They need new management and staff. Unfortunately I go here cause it's closer to my house but I'll start going back to Starbucks or the Dunkin on Hwy 5. At least the staff is friendly and don't mind doing their job. I'm going to also reach out to corporate cause this is unacceptable smh!
• MS

  Michael Smith

  5 days ago
  1.0
  I visited the store to purchase a frozen coffee, but the drink I received was not frozen at all. When I brought the issue to the employee’s attention, the employee who made the drink, Ryan, told me the reason it wasn’t frozen was because it had espresso in it. That explanation is incorrect because I always order espresso in my frozen drink and have never had this issue before. When I questioned him about it, Ryan became visibly upset and frustrated. As he walked away, he called me “sassy” in a disrespectful manner and dismissed the situation instead of attempting to correct the drink or provide proper customer service. What was even more concerning was that when I returned the drink from outside, Ryan took the drink that had already left the store and poured it back into the machine. This is extremely concerning and appears to be a serious health and safety violation. Drinks that have already left the building and been in a customer’s possession should never be poured back into a machine used to prepare beverages for other customers. I then asked to speak with the manager, Brenda, hoping the situation could be resolved professionally. Unfortunately, her response was even more unacceptable. She was rude and dismissive, and instead of addressing the issue, she told me that if I contacted corporate they would not do anything and that the complaint would simply be sent back down to her to handle. On top of that, she called me out of my name, which was extremely disrespectful and completely inappropriate. As a paying customer, I expect to be treated with basic respect and professionalism. Not only was my drink made incorrectly, but the situation was handled very poorly and I was denied a refund. I have already contacted corporate regarding this issue and am currently waiting to hear back. If my refund is not returned to my card promptly, I will consider pursuing further action regarding this matter. I strongly recommend that Dunkin’ review the store’s camera footage so they can clearly see how this situation was handled. The actions taken by Ryan, along with the manager’s response, do not reflect proper customer service or acceptable food safety standards. Due to the way I was treated and the health concerns I witnessed, I will not be returning to this location.
• GW

  Gary Williams

  Mar 2, 2026
  5.0
  Goooood
• HV

  Henry Vasquez

  Feb 14, 2026
  5.0
  Rápido y amables
• MM

  Matthew Marks

  Feb 7, 2026
  5.0
  Staff is always friendly, and the inside is clean.

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