Arby's

4.0
1540 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2755 Chapel Hill Rd, Douglasville, GA
30135, United States

Hours

Reviews

4.0
1,540 reviews
5 stars
731
4 stars
419
3 stars
202
2 stars
68
1 star
120

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or missing items.

Cleanliness

Some customers noted cleanliness issues, particularly in restrooms and food preparation areas.

Positive Experiences

Despite the negative feedback, several customers praised friendly staff and good food experiences at this location.
  • LB
    Lauren Bowen
    5 days ago
    2.0
    I ordered a roast sandwich add cheddar cheese sauce , get food and check it , no cheese sauce , needless to say I am not happy
  • JJ
    Jammie Johnson
    Dec 20, 2025
    1.0
    Restaurant was freezing! Workers could not complete orders. 4 customers walked out due to long wait just to order. Took us 20-25 minutes to get our order of 2 classic roast beef meals with no one else in restaurant. No one in drive thru line either.
  • ST
    Solidus T
    Dec 14, 2025
    1.0
    This place has gone downhill. Multiple times this place claimed to run out of meat. WTH? This is Arby's - they're supposed to always HAVE THE MEAT. How do you run out of resources for your signature dish repeatedly in the middle of dinner service? Out of curiosity I asked is there anything else on the menu that's available then I hear children on the speaker laughing and then the person says 'the cash register stopped working' 🤔 Seems like the goal post had to be moved back a little bit. I'm not going to blame the children I'm pointing my finger straight at management for this mess. Fire everyone effective immediately.
  • ND
    Nathalie Dent
    Dec 9, 2025
    1.0
    Who ever the young lady working the drive thru window at 3:00pm on 12/09/2025 has a very disgusting attitude. She is rude and unprofessional.
  • AG
    Amelia Green
    Nov 23, 2025
    1.0
    We are sitting here now. Terrible service. One car was in line ahead of us. We waited too long. Never before seen the lady at the window. Looks like her name was Treasure but poor thing needs to be kept off the window due to unprofessionalism. Told us she forgot to separate our order. Then said oh I did separate it. Then gave us milkshakes without whipped cream. Then asked us to pull up saying “the car behind you is ready.” she’s just so confused and doesn’t have enough training to handle the window. Then a man came up that looked like he needed a head cap over his locks. This is food service and it matters. Please consider proper food service hair covers and proper training of employees. Etiquette needs work. I’m sorry we came here today. I don’t even want the food. Waisted time and money. I work in medical field and I’m pondering what to do about this food.