Brand Certified
Wendy's
3.2(1106 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
4965 Flat Shoals Parkway, Decatur, GA
30034, United States
Certified by Wendy's • Mar 01, 2026
(770) 987-0100
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ga/decatur/4965-flat-shoals-parkway
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.2
1,106 reviews
5 stars
337
4 stars
227
3 stars
173
2 stars
94
1 star
275
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude staff and poor handling of orders.
Food Quality
Numerous customers reported issues with food quality, including cold meals, incorrect orders, and old or burnt food.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and equipment.
Speed of Service
Many customers expressed frustration with slow service, particularly in the drive-thru, leading to long wait times.
- KCKate CaswellJan 16, 20265.0The best Wendy's I have been to in a long time. The food was great and the service was fantastic. They had plenty of workers and were helpful. We didn't have to use the app for anything. It was nice to walk in, order, sit down and eat our food.
- MMMogCarnsJan 16, 20265.0Top notch. Cannot give enough credit. Restore your faith in Wendy's kind of good.
- RRR RJan 7, 20261.0Absolute lack of customer service in the drive thru and inside. Ordered 2 combos and a separate sandwich. Initial order was missing a bun and a sandwich from order and burger was cold. Proceeded inside to correct order. And still left out with the wrong order which wasn’t noticed until departure. Highly disappointed with food quality and customer service. I do not recommend this location
- LLLee Lee LuvDec 31, 20251.0Terrible lobby service. You will wait forever before someone acknowledges you.
- JDJasmine DeniceDec 27, 20251.0Went here today around 245pm 3pm order was wrong when got home went back replaced burgers left with all cold fries and 4 burgers with no taste. Today the food is disgusting. Usually the food is great I literally will walk in and give a tip to the cook because it's very good but today Saturday it sucks I really want a refund for everything. Still in bag at 3:25. Would return but not going back a 3rd time my gas not free don't run on air. Will not go on the weekend again. I'm soooo pissed. I have to figure out what I'm going to eat still. And my cookie ice cream was sprinkled with crumbs. Where are the cookies that's the whole point of buying it for the cookies 😡 ugh my rating is based off only today. Saturday December 27th 2025. 3
Frequently Asked Questions About Wendy's
Is Flat Shoals Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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