Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,105 reviews
5 stars
335
4 stars
227
3 stars
174
2 stars
94
1 star
275
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and incorrect orders.
Food Quality
Numerous reviews highlighted issues with cold, old, or improperly prepared food, including complaints about burnt items and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and equipment, contributing to a negative dining experience.
Long Wait Times
Customers frequently mentioned excessively long wait times in both the drive-thru and inside the restaurant, leading to frustration.
- RRR R5 days ago1.0Absolute lack of customer service in the drive thru and inside. Ordered 2 combos and a separate sandwich. Initial order was missing a bun and a sandwich from order and burger was cold. Proceeded inside to correct order. And still left out with the wrong order which wasn’t noticed until departure. Highly disappointed with food quality and customer service. I do not recommend this location
- LLLee Lee LuvDec 31, 20251.0Terrible lobby service. You will wait forever before someone acknowledges you.
- JDJasmine DeniceDec 27, 20251.0Went here today around 245pm 3pm order was wrong when got home went back replaced burgers left with all cold fries and 4 burgers with no taste. Today the food is disgusting. Usually the food is great I literally will walk in and give a tip to the cook because it's very good but today Saturday it sucks I really want a refund for everything. Still in bag at 3:25. Would return but not going back a 3rd time my gas not free don't run on air. Will not go on the weekend again. I'm soooo pissed. I have to figure out what I'm going to eat still. And my cookie ice cream was sprinkled with crumbs. Where are the cookies that's the whole point of buying it for the cookies 😡 ugh my rating is based off only today. Saturday December 27th 2025. 3
- ZZZiggyDec 24, 20251.0They lie about their prices and didn’t wanna give my money back because they was out of something
- MBMrs. Linda BellDec 11, 20255.0I normally don’t do fast-food restaurants because I’m big on controlling the environment cleanliness, customer service, the whole experience. I’m a sit-down, five-star dining type of person. But my daughter wanted Wendy’s for lunch today, and because she is truly an amazing young lady, I decided to surprise her and get what she likes. Let me just say this… Miss Diamond and Mr. Xavier were PHENOMENAL. Mr. Xavier greeted me with top-notch care. Absolutely amazing — God is truly on his life. And Miss Diamond was just as wonderful. Both of them had beautiful smiles, were professional, and took great care in making sure my daughter’s food was right. This was honestly a great experience for me, especially since I don’t usually go to fast food. The food was hot, fresh, and came out fast. Their customer service really made my day. Wendy’s is blessed to have employees like them!
Frequently Asked Questions About Wendy's
Is Flat Shoals Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 4965 Flat Shoals Parkway in Decatur, GA currently open?
Yes! This Wendy's location is open and committed to serving quality food every day through dine-in, drive-thru, and delivery where available.
What are the drive-thru hours for this Wendy's location?
The drive-thru is open Monday to Thursday from 7:00 AM to 1:00 AM, Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.
Does this Wendy's serve breakfast?
Yes, this Wendy's in Decatur, GA serves breakfast with options like breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's mobile app or the website at https://order.wendys.com. They also provide Apple quick links for easy access.
What payment methods are accepted at this Wendy's location?
They accept American Express, Cash, Discover, Mastercard, and Visa at this location.
Is there a drive-thru available at this Wendy's?
Yes, this Wendy's location offers a drive-thru service with extended hours.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on the Wendy's menu website, mobile app, and in-restaurant nutrition posters. You can also check details as you customize your order online.
What other amenities are available near Wendy’s at Flat Shoals Parkway?
Near Wendy’s, you can visit Primetime Barbershops and Prime Time Barbershop for grooming, Kroger Fuel Center for fuel and convenience, and Starbucks for coffee and drinks.
Are there other dining options near Wendy's at Flat Shoals Parkway?
Nearby dining options include Little Caesars Pizza, Wingstop for chicken, Mamas Caribbean Grill, Pesos Mexican Cantina, and The Spot Sports Bar and Grill.
How can nearby places help meplan my visit to Wendy’s?
If visiting Wendy’s, you can combine your trip with services like haircuts at Stylez By KeishaB. or Chan Bay Nail Spa, or enjoy entertainment and drinks at Dugans sports bar nearby.