Taco Bell

3.3
1774 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 3644 Flat Shoals Road in Decatur. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3644 Flat Shoals Road, Decatur, GA
30034, United States

Hours

Reviews

3.3
1,774 reviews
5 stars
561
4 stars
353
3 stars
265
2 stars
162
1 star
433

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, including incorrect items, stale food, and missing ingredients.

Cleanliness and Maintenance

Several customers noted unsanitary conditions, including locked restrooms and reports of pests.

Staffing Issues

The location is often criticized for being short-staffed, leading to slow service and frustrated customers.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for exceptional service and noted that food was fresh and well-prepared on occasion.
  • BP
    Ben Chrisman (Photographer)
    2 days ago
    5.0
    We went in on New Year's Day, and the two member staff was amazingly nice and helpful with big smiles. Taco Bell is the only fast food we eat, and it's always on the road. This was my favorite location we've been to in the last couple of years.
  • MH
    Micah Hairston
    Dec 23, 2025
    1.0
    Be careful I got real low sick due to this place I ordered 2 burritos I get the same 2 everytime this time I got sick. Becareful there beef might harm you. I’m today recovering this was Saturday when I got sick.
  • AR
    A R
    Dec 15, 2025
    1.0
    The employees take their frustration out on the customer when they don’t have enough staff. It isn’t the customers fault that this location is constantly short-staffed. There is never anyone on the front registers and if you ask for help, the staff delivers attitude. I guess no regional/district managers oversee this place.
  • SW
    Sarah Williams
    Dec 14, 2025
    2.0
    The giant sign by the road says “Taco Bell Breakfast”. Thought I would treat myself because I never get the breakfast, but I ordered and they said they don’t serve breakfast?? I ordered something else and she told my total and took my card and silently handed me my card and then my food. I was the only person there and so was she. I told her to have a good day and she didn’t respond. Not a big deal, but I feel like that’s basic customer service.
  • DD
    Diva Dawn
    Dec 5, 2025
    5.0
    I want to give a huge thank you to this Taco Bell location for delivering exceptional service. I’ve been to many Taco Bells in different areas, including where I live in the Kennesaw/Acworth area, and the service here was on a completely different level. Something about this team truly stood out. Even with the drive-thru line wrapped around the building, they moved quickly, stayed friendly, and kept everything running smoothly. My food came out fresh, hot, and perfectly prepared, and they made sure my bag had everything I needed before I left. The attention to detail was incredible. I also called the store to get the location number so I could leave this review, and despite how busy they clearly were, someone still answered the phone right away and helped me with the information I needed. This is the kind of service that deserves recognition. Thank you to the entire team for going above and beyond. I’m already recommending this location to everyone I know.

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell at 3644 Flat Shoals Road in Decatur?

The Taco Bell is open Monday to Wednesday and Sunday from 9:00 AM to 4:00 AM, and Thursday to Saturday from 9:00 AM to 5:00 AM.

Does this Taco Bell location offer drive-through service?

Yes, this Taco Bell location has a drive-through open during the same hours as the restaurant.