Papa Johns Pizza

Reviews

• KC

  Kristina Colleen

  2 days ago
  1.0
  Girl at the front in pink was extremely rude. I was picking up an order for someone else and she even refused to show me that the sauce cup was inside before she taped it up. She seriously needs an attitude adjustment. WOW.
• JM

  Jillian M.

  Nov 15, 2025
  2.0
  Terrible customer service. Note to the manager at this location I spoke to tonight - if you don’t actually put the call on hold, I can hear everything you and your co-workers are saying. I ordered delivery and did not get some of the items I ordered. I call the main Papa John’s customer service number, and they called this store before calling me back and telling me that the store said I need to call them personally to get a refund or credit. I called this store and pressed the manager’s extension like I was instructed, and they asked if I would hold for a moment. They kept me on the line for 20 minutes, so I hung up and called again. Then, I was able to talk to someone. The manager cut me off repeatedly and when I politely tried to explain, she was very dismissive. Then I believe she thought she put me on hold or something, and her and the other employees there started talking about how they should just hang up on and ignore me. Incredibly rude and unprofessional. They ended up saying that next time I order I have to call this store and tell them that there are items I’m being credited and I have to just hope they believe me and give them to me?
• EC

  Elizabeth Comstock

  Nov 15, 2025
  1.0
  I’m so sick of this place, mind u I held hope considering this was my first place of employment at 14 and I still had better customer service at that young. I’ve filed a complaint before about missing items, received a coupon and STILL the order was wrong. Even all that said, I still wanna order from them because I actually like the food and guess what today the order was over 45 minutes late when I called to ask an update on the status of it I was told there’s nothing they can do. it’s out of their hands, DoorDash, or has it reached out to them instead after I already had reached out to them and have received no response we still had to go pick up the order so the coupon ““ that their website offered for free delivery really amounted to nothing because we still had to pick it up. This will be my last time. Thanks a lot.
• NT

  Nathaniel Tynes

  Nov 14, 2025
  1.0
  I walked in and was not even greeted. The worst experience. I try to place an order and the young lady told me she was busy and there was no other customer. With a funk attitude. Simply Horrible.
• YG

  Yorda Gee

  Oct 31, 2025
  1.0
  The customer service experience I encountered was less than satisfactory due to the presence of teenage employees who appeared to be unaware of the situation. Despite acknowledging the busy environment and resulting delays, I was promised my order within seven minutes, yet an hour later it had not been fulfilled. Furthermore, the employees displayed rudeness by raising their voices at me, despite my patient demeanor. Unacceptable.

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