Krispy Kreme

3.9
2906 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Decatur.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
2533 Wesley Chapel Rd, Decatur, GA
30035, United States

Hours

Reviews

3.9
2,906 reviews
5 stars
1,569
4 stars
525
3 stars
232
2 stars
146
1 star
434

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude and unhelpful.

Product Availability

Customers frequently reported that many donut varieties were out of stock, including basic options like glazed donuts.

Quality Issues

Many customers received cold or stale donuts, even when the hot light was on, leading to disappointment.

Long Wait Times

Customers consistently experienced long wait times in both the drive-thru and inside the store, often exceeding 20 minutes.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions and poorly maintained facilities, contributing to a negative experience.
  • MG
    Melissa Glean
    1 day ago
    1.0
    This was the worst experience I have ever had at a Krispy Kreme. When I arrived around 1:00 PM, the doors were locked even though employees were clearly inside. The dining area looked terrible, with Walmart bags sitting on tables, and the overall environment was very unprofessional. The employees were in the kitchen area laughing and playing instead of working. I went through the drive-thru, where a young man had an extremely poor attitude. When I asked to speak with a manager, he responded, “Ain’t one here.” I hesitated before ordering, and once I did, I was told they barely had anything available—only glazed and chocolate donuts. After pulling off, I went back to the front door to look for a customer service number and saw the employees still laughing and joking, completely unconcerned. If this location cannot provide basic customer service, it should be shut down or staffed with people who actually care about the business. I will never return and have already advised my family and friends not to support this location.
  • KH
    Krista Hawkins
    Jan 3, 2026
    1.0
    If I could put a negative i would. This place is a rip off. They either have something out or they mess your order up every single time. And they repeat your order ther way you say it but ring it up the way they won't so they dont have to pay for their wrong doings. I ordered 6 cookies and cream filled donuts. And damn sure didn't get that. I got 6 cookies and cream on top with empty holes where the cream goes Last time they messed my order up I ordered the superman donuts. All cream filled and they gave me raspberry on top ones and two regular cream filled. And said it was my fault. I asked for 3 batman and 3 superman. No wonder women. But they did what they wanted. This is the worst ran Krispy kreme in ga that I have been through They need new workers and managers. Like what are yall doing
  • MD
    Maya dillard
    Jan 1, 2026
    1.0
    Worst Krispy Kreme ever!! Long line and you would think if they are having issue notify they customers at the drive thru. Common courtesy!! Let the customers no there aren’t anymore original donuts. If online do the same notify the customer. Ponce and Riverdale the best ever.
  • AW
    Andre Waddell
    Dec 27, 2025
    1.0
    Staff members had Horrible attitudes, all On their cell phones and looking annoyed. Had the hot donut sign flashing but when I walked in they said we have no hot donuts and have no eta when they will be ready, I asked for coffee they said they have none… I went 2 doors down to Dunkin’ Donuts and bought 4 dozen donuts and 3 jugs of coffee… I highly recommended you don’t go to this Krispy Kreme
  • DM
    Dwight Moore
    Dec 15, 2025
    1.0
    Just a horrible place to go was just in line 27 minutes place my order got to the window finally waited 10 minutes at the window just to be told that they're out of all the donuts I ordered in there out of milk sad. I'll be going to snellville Georgia location from now on everything is always on point there it's worth the drive trust me

Frequently Asked Questions About Krispy Kreme

What are the opening hours for Krispy Kreme's main store in Decatur?

Krispy Kreme in Decatur is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

When is the drive-through at Krispy Kreme Decatur available?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 11:00 PM on Friday and Saturday.